Operations Coordinator

3 days ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

About the role
We are seeking an enthusiastic Operations Coordinator to join our Operations team Reporting to the Senior Customer Success Manager - Operations, this role is responsible for coordinating deliveries of multi-functional devices and printers. Working closely with our logistics partners, account managers, supply chain and service teams, this role will ensure that customer expectations can be met in the timeframe provided, contributing to the overall customer experience and satisfaction.

**Requirements**:

- Efficiently plan, schedule, and coordinate deliveries to meet customer requirements.
- Verify product availability and coordinate with the inventory team to maintain accurate stock levels.
- Provide timely updates to customers and sales team regarding delivery status and any potential delays.
- Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring overall customer satisfaction.
- Maintain accurate SAP details of deliveries, including customer notes on order, delivery confirmations, and customer feedback.
- Collaborate with the national warehouse, state workshop, logistics, and service teams to streamline delivery processes.
- Actively participate in process improvement initiatives to enhance delivery efficiency and effectiveness.

Who are we looking for?
- Team player
- Strong organisational and multitasking skills.
- Excellent verbal and written communication and interpersonal abilities.
- Previous experience in logistics, delivery coordination, or a related field (preferred).
- Proficient in using delivery tracking systems and related software.
- Detail-oriented with a focus on accuracy and quality.
- Ability to adapt to a fast-paced and dynamic work environment.

**Benefits**:
What can KM offer you?
We’re proud to be Certified by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture. You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.
Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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