Customer Service Coordinator

4 days ago

Macquarie Park, Australia ABT Group Full time

Applied Business Technology Group (ABT group) consists of ABT Online, ABT Security Systems and Applied Business Technology. With over 30 years operation in Sydney, we are a team of straight forward, renowned industry leaders who implement and manage ERP, Business Intelligence, CRM, Retail Software, Cloud Solutions and physical and digital Security Solutions.

We currently have a vacancy for a Customer Service Coordinator. Based in Macquarie Park, this is a great opportunity for a professional with good administration and office skills who would like to join a fast growing team.

You will work closely with account managers, IT consultants and operation managers for customers’ service requests, from taking calls, monitoring task progress to delivering results. You are comfortable learning key systems and products, and are great at organising service calls and maintaining good customer relations.

**TO BE SUCCESSFUL, YOU WILL have**:

- Previous experience in customer service environment in an similar role/industry, with proven achievement of high quality results.
- Strong interpersonal communication skills and the ability to assist customers from all backgrounds.
- Enthusiasm and ability to work co‐operatively as part of a team, but when necessary also work independently without direct supervision.
- Eager to learn and expand your knowledge of our systems and products.
- Although knowledge of ERP systems would be an advantage, it is not a necessary requirement for this position.
- Confident with general administration duties.

**Key Tasks**
- Manage maintenance and service calls and contracts in ABT’s Pronto System
- Liaise with Clients for prepaid services contracts’ top-ups
- Liaise with Team Leaders to follow up on calls
- Run Pronto reports as required
- Stand by on Teams for incoming Client’s phone calls
- Be willing to cover for the receptionists whenever needed
- Understand all project management flowcharts, escalation and review processes
- Support the Project Manager on project related issues as required.

**Qualifications and Experience Required**
- Attention to detail, organization, and time-management skills
- Good interpersonal skills, ability to work independently or as part of a team
- Ability to work under pressure, and have a can-do attitude
- Excellent written and verbal communication skills with fluent English
- Familiarity with Microsoft Office, Outlook, One Note, SharePoint, Teams, PDF editors
- Unrestricted working rights in Australia
- Well spoken English

**Desired Skills**
- 2+ years’ experience with Customer Service
- Familiarity with Pronto or other ERP Systems

**Salary**: $60,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

Work Location: One location

  • Customer Service Coordinator

    6 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Opportunity for a Customer Service Coordinator to join our team in Macquarie Park, Sydney. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of...

  • Customer Service Coordinator

    1 week ago

    Macquarie Park, Australia Ecowize Australia Full time

    As a Customer Service Coordinator, you will be responsible for providing administrative and support services to senior manager’s, divisional staff and sub-contractors to facilitate effective utilisation of time and resources by enhancing capacity to achieve operational objectives. Notwithstanding this, you will undertake a range of business research...

  • Customer Service Coordinator

    2 days ago

    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: **CHSP Client Onboarding Coordinator** - Exciting opportunities have now become available to join our CHSP Onboarding Team and enter the Aged Care Industry._ In this role, you will be helping seniors gain access to services within their homes that enable them to live their best lives in their homes for as long as possible. This is a**...

  • Customer Service Coordinator

    7 days ago

    Macquarie Park, New South Wales, Australia Smartways Logistics Holdings Pty. Ltd. Full time $60,000 - $90,000 per year

    Great new office in Macquarie Park location with full-time on-site teamA role and company with purpose - directly improve patients' livesGreat for someone looking for an set AM Shift working between at 4:00am -12:00pmAt Smartways, we're more than a logistics company – we're in the business of saving lives.We specialise in time-critical, complex healthcare...

  • Customer Service Coordinator

    1 week ago

    Macquarie Park, New South Wales, Australia Talent Connect Australia Full time $60,000 - $90,000 per year

    We are seeking a motivated and detail-oriented Customer Service Coordinator to join a global leader in the medical device industry. This role offers the opportunity to work in a supportive environment while providing exceptional service to healthcare providers and internal teams. Your Responsibilities: Manage both internal and external customer...

  • Service Coordinator Bdi

    6 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Great opportunity for a Service Contracts Specialist to join our team. This is a 12-month fixed term contract opportunity in Macquarie Park. **Purpose**: To provide coordination support to the Engineering Services team. **Main Responsibilities** **Fixed Asset Management** - Maintain accurate fixed assets register and records -...

  • Customer Support Coordinator

    4 days ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    part-time role, 22.5 hours per week - Onsite gym (free use) - Onsite Creche facilities Do you thrive on driving continuous improvement? If the answer is yes then we have the role for you. About the role As our relationship with our outsourced BPO vendor matures, we are seeking a Customer Support Coordinator to manage customer escalations from various...

  • Customer Service Coordinator

    1 week ago

    Wetherill Park, Australia Reece Group Full time $60,000 - $80,000 per year

    Customer Service Coordinator - (Viadux) Wetherill ParkAbout Viadux and the Reece GroupViadux is a commanding presence in the Australian water industry and has a history spanning over 120 years. With contemporary water solutions forming an intrinsic part of our DNA, Viadux has always been a future-focused company. Being at the leading edge of water solutions...

  • Customer Service Coordinator

    2 weeks ago

    Kings Park, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, **Bradnam’s Windows and Doors** have an opening for a Customer Service Coordinator to join our inclusive team at our Sydney Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Customer Service Coordinator

    1 week ago

    Kings Park, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, **Bradnam’s Windows and Doors** have an opening for a Customer Service Coordinator to join our inclusive team at our Sydney Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...