Customer Support Coordinator

2 weeks ago

Macquarie Park, Australia Glory Global Solutions (Australia) Pty Ltd Full time

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

We currently have an exciting opportunity available for an experienced Customer Service professional to join our team based in Macquarie Park on an initial 6 month contract. Reporting to the Customer Helpdesk Manager, the primary purpose of this role is to manage inbound calls from contracted customers. Actions resulting from these calls include providing first level support through the use of trouble shooting guides, effectively creating a service ticket if first level support is unsuccessful, allocating service tasks to an appropriate Field Service Engineer and tracking the service ticket until completion. In addition the role is required to make outbound calls to our customers, for the purpose of scheduling ad-hoc tasks and preventative maintenance.

The successful applicant will have a strong customer focus, a can-do attitude and be a proven team player. Well developed organisational skills, strong interpersonal skills and the ability to work independently with a strong business level of written and spoken English are essential. Demonstrated experience establishing relationships with customers in a service role is required, and service call scheduling experience is preferred but not essential.

We offer flexible working options with the option to work from home for part of the working week.

If you are looking for a role with a successful organisation and can commit to the contract period, we'd love to hear from you

**Job Type**: Fixed term
Contract length: 6 months

**Benefits**:

- Parental leave
- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you fully vaccinated against COVID19?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Macquarie Park, NSW 2113

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