Ao3 Housing Officer

5 days ago

Sunshine Coast, Australia HAYS Full time

State Government Opportunity, Immediate Start, Maroochydore Location

**Your new company**

Our client is looking for an experienced, motivated AO3 Housing Officer to join their team located centrally on the Sunshine Coast. This position is an exciting opportunity to make your mark in a large government organisation with the opportunity to broaden and grow your skills in the future. You will work with the organisation in a team to provide a high-quality, person-centred social housing and housing assistance service to diverse clients experiencing complex and challenging housing.

**Your new role**
- Managing tenancy arrangements including waitlists, allocations and vacancies; liaising with community and other housing providers on allocation of properties and ensuring departmental compliance as the lessor in all tenancy arrangements
- Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints
- Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds; actioning sundry debts and collections
- Managing the maintenance of properties and conducting property inspections
- Maintaining accurate client and property records and file notes
- Provide excellent administrative and customer service support for the business
- Creating system files, drafting and sending correspondence
- General front counter and phone support
- Respond to a variety of requests with a matter of urgency and be the face of the company representing their values and vision for the future
- Provide a high level of customer service on a daily basis
- Be able to work autonomously at times and under pressure
- This is a temporary contract working up to 5 days per week, business hours Monday to Friday (8.30-4.30pm).

**What you'll need to succeed**
- Extensive experience in a similar role as an Administrative or Housing Officer.
- You must have exceptional computer literacy, with advanced experience in the Microsoft Office package-Word, Excel and Outlook (Assessments will be conducted upon shortlisting).
- Highly developed organisational skills
- Maturity to handle a range of situations and be able to work to tight deadlines.
- High level interpersonal and oral communication skills and show loyalty with a high level of confidentiality
- Understand and can explain to others how your work and the work of your team contributes to the achievement of broader organisational goals.
- Proactively engage across government and with providers to deliver holistic responses for vulnerable clients who are person-centred in approach
- Embrace new challenges and show resilience during times of change and uncertainty.
- Show strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions

Knowledge of SAP, T1 Financials/ Tech One or other relevant public programs or private CRM programs will be highly advantageous. Skills testing will be conducted

**What you'll get in return**

You’ll be offered a generous hourly rate of $44.49 per hour plus super and enjoy working in a dynamic and ever evolving environment. You will also have ambitious, like-minded individuals supporting you along the way. There is also potential for career progression within the organisation.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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