AO3 Customer Service Officer

10 hours ago

Sunshine Coast Queensland, Australia Public Sector People Full time $60,000 - $80,000 per year

About the Role:

Public Sector People are currently recruiting for an Administration Officer (AO3) position within a State Government Department. As part of the Service Delivery team in Housing and Homelessness Services, you'll play a vital role in providing housing assistance and homelessness support services to Queenslanders most in need.

This will be a strong call centre position and customer service facing position. You will be expected to do housing inspections off site too. You need to be able to work 8:30 - 4:30 Monday to Friday. 

Key Responsibilities:

  • General Administrative Support: Provide comprehensive administrative support, develop and maintain administrative procedures and systems to ensure the effective functioning of the Housing Service Centre.
  • Customer Service - phone call and face to face interactions
  • Stakeholder Liaison: Maintain effective relationships with team members, internal and external customers, and other stakeholders, ensuring clear communication and collaboration.
  • Continuous Improvement: Actively contribute to the continuous improvement of administrative support services, delivering timely and quality service.
  • Workplace Safety: Support and maintain a workplace safety culture by ensuring adherence to Workplace Health and Safety policies and practices in day-to-day operations.
  • Off Site Visits: In some cases going off site and visiting homes and addresses will be required depending what team you go into.

This is a great position for someone seeking to get into government.

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