National Account Manager

2 weeks ago

Melbourne, Australia IPAR Full time

**Company Description**:
Cogent Thinking is a leader in delivering best practice injury prevention, 24/7 incident response and care coordination services that are tailored to each of our customers. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation with a terrific team work environment where client focus, team spirit and respect are key features.

The National Account Manager will assist in the continued strategic growth and development of the Cogent business through activities which support our customers and generate revenue growth across Cogent products and services. Some local and interstate travel may be required for this role.

Duties include but not limited to:

- Build and manage strong relationships with stakeholders from key clients, which may include regular meeting schedules, development of reporting, and presenting improvement opportunities.
- Responsible for developing and maintaining account management plans for all key clients.
- Re-contracting and re-tendering of existing key clients at designated intervals to ensure ongoing success.
- Work collaboratively with the operational teams to ensure all customer SLA’s are being met, and development continuous improvement plans where necessary.
- Undertake market analysis, identify new markets and anticipate customer needs.
- Undertake administrative functions, including documentation of all account management activities utilising WHG's client database management system (CRM).

**Qualifications**:

- Tertiary qualification discipline is desirable in business, marketing or a related health discipline
- Knowledge of WorkCover legislation and premium drivers across several states.
- Competent in the use of Microsoft Office suite and working knowledge of CRM software.

**Skills and Competencies**
- Proven account management or other relevant experience.
- Experience in occupational health, workers compensation or other relevant experience
- Well-developed communication and interpersonal skills with the ability to present to others.
- Technical knowledge.
- Time management skills.
- Strong customer service focus.
- Experience in generating and analysing data reports.
- Business acumen.
- Strategic and analytical thinking.

A full position description is available upon request. Please request via the recruitment platform.

**Additional Information**:
**Join a group which offers**:

- Leadership program
- Discounts for health insurance, gyms, pool and travel club
- Novated leasing
- Paid parental leave
- Genuine career opportunities
- Ongoing professional development
- Hybrid working arrangements
- CBD office close to public transport

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

**You are welcome here**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
- ** We will not be able to support international applicants for this role. Previous applicants need not apply._

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