Key Account Manager
6 days ago
About us: At Yordar, we’re partners in nourishing and enriching office culture through food. We combine a vast network of food suppliers, intuitive technology that’s at the forefront of the industry and people who really care about, to satisfy the appetites of those who have the appetite for making a difference.
Our culture: Yordar works to create a company culture that cultivates a down-to-earth, creatively energetic, and independent work environment and encourages a healthy work-life balance. Our team has the unique ability to help other teams create a happy and nourished work environment through food.
Ideal Qualifications:
- Education in marketing, business administration, sales, or relevant field is preferred
- 3 to 4 years’ previous work experience in sales, management, key account management, or relevant experience food industry experience
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Experience with CRM/Marketing automation software such as Hubspot and the Google Suite, with emphasis on superior Excel skills.
- Good negotiation skills, with the ability to follow-through on client contracts
- Ability to multitask and manage more than one client account
- Proven results of delivering client solutions and meeting sales goals
Key Account Manager
**Responsibilities**:
- Developing a solid and trusting relationship between major key clients and the company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Managing account team assigned to each client
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with the ordering team, sales team, creative, advertising, supplier managers, marketing, and team members from other departments dedicated to assisting the accounts to ensure the highest quality of materials are being produced and all client needs met
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analysing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
**Salary**: $75,000.00 - $90,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
**Experience**:
- Relationship management: 2 years (preferred)
- Google Suite: 2 years (preferred)
- Microsoft Excel: 2 years (preferred)
Work Authorisation:
- Australia (required)
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