Key Account Manager

16 hours ago

Sydney, Australia The Greater Change Full time

As an Account manager, you will have complete ownership of a set of our key customer accounts, and manage renewals, up-sell and cross-sell opportunities. You will provide end-to-end support through their adoption, and form trusted relationships within the customer organization.

**Responsibilities**:

- Primary ownership and accountability for ensuring customer growth, satisfaction and retention within assigned accounts
- Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets
- Create, maintain and execute plans for key accounts
- Collaborate with implementation partners
- Use solution selling expertise to respond to customer requirements and offer deeper value from the company Office suite
- Forecast and track key account metrics
- Develop and further enhance relationships with existing customers and accounts

**Requirements**:

- 3-5 years of remote sales / account management experience in a B2B SaaS product company
- Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets
- Ability to deliver effective presentations and product demos highlighting key value proposition
- Must have strong communication and interpersonal skills with consultative professional business acumen
- Comfortable working independently in a distributed and remote environment
- Open to domestic travel
- Comfortable using tools such as CRM for process management and reporting
- Basic knowledge about software development and a prior experience with programming will be an advantage.
- This is a full-time position, and a 40 hour working week. This position is open Australia wide, and you will be working in a remote/hybrid model.

**Salary**: $120,000.00 - $140,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Annual bonus
- Monthly bonus
- Performance bonus

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Account management: 2 years (required)

Work Authorisation:

- Australia (required)

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