Key Account Manager

20 hours ago

Sydney, Australia IQVIA Full time

IQVIA is currently recruiting for a **Key Account Manager** to join its ANZ Key Account Management team.

**Location**: Hybrid - North Sydney NSW

**Type**:Permanent full time position

As a **Key Account Manager**, you will have the opportunity to work under supervision, contributing to the sales efforts for IQVIA products and services within allocated accounts.

Your main goal will be to achieve assigned revenue targets and ensure high customer satisfaction.

Collaboration will be key as you work closely with the client service team and internal IQVIA offering teams to deliver comprehensive solutions to clients.

You will act as a trusted advisor, understanding and addressing clients' needs by proposing multiple fit-for-need solutions.

**Essential Functions**:

- Understands the key priorites of the client to achieve or exceed the assigned revenue and growth goals in assigned account(s) or sales territory.
- Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and service capabilities.
- Anticipates clients’ needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops and presents proposed solutions to client's complex business issues
- Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within assigned account(s).
- Typically interfaces with marketing, market research, sales management and/or IT at the executive level in existing and prospective client(s).
- Represents the company to the client and the client to the company in all sales related activities.
- Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service’s management to achieve and maintain a high level of customer satisfaction.
- Effectively manages renewals and subscriptions.
- As required, may participate in contract renewal efforts on large contracts.
- Mentors less experienced members of sales team on selling, account management and negotiations skills.
- Proactively works with global and regional account management in the pursuit of multi-country opportunities.
- Takes a proactive role in contract strategy.

**Qualifications and Skills Required**:

- Bachelor's degree or equivalent with 3-5 years of proven Account Management experience.
- Basic knowledge of IQVIA core products, customer account management, and familiarity with IQVIA information solutions/services portfolio will be an advantage.
- Exceptional communication and listening skills to effectively engage with clients and internal stakeholders.
- Self-motivated and capable of working autonomously, taking ownership of tasks and projects.
- Strong analytical and problem-solving skills, enabling data-driven decision-making.
- Demonstrated strength in collaboration, fostering teamwork across departments.
- Proficiency in Excel, data analysis, and being process-driven.
- Business development experience and exceptional presentation skills to showcase our solutions effectively.
- Currently living in Australia with full time working rights

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