Technical Sales Support Manager

7 days ago

Melbourne, Australia Siemens Full time

Are you an engineering professional with a strong technical background and a strategic mindset to drive business growth? Siemens is seeking a motivated Technical Sales Support Manager to lead a team of technical experts and accelerate business expansion by providing exceptional sales support aligned with customer needs.

**About the Role**:
As Technical Sales Support Manager, you will oversee 5 direct reports and lead the technical sales support processes to ensure the seamless integration of Siemens products into our customers’ technical infrastructure. You will also direct installation activities, service operations, and negotiate service agreements that contribute to commercial success.

This role can be based in either our Sydney or Melbourne office.

**Key Responsibilities**:

- Lead and manage technical sales support resources to assist sales teams and customers with technical information and services.
- Guide installation and service operations of field units, ensuring customer satisfaction and technical excellence.
- Direct negotiations and execution of service agreements related to installation, integration, and maintenance.
- Plan budgets, allocate resources efficiently, and manage job cost re-estimates to ensure profitability.
- Oversee operational activities, exercise tight cost control, and maximize labor utilization.
- Advise on strategic and tactical operations planning to support business objectives.
- Ensure availability of materials to meet project deadlines while controlling inventory costs.
- Manage and lead your team to achieve high performance and customer-focused results.

**What We’re Looking For**:

- Engineering or technical background with a strong commercial and business growth-oriented perspective.
- Proven leadership skills with experience managing technical sales support teams.
- Ability to align customer needs with strategies that expand market presence and revenue.
- Excellent negotiation, planning, and operational management skills.
- Experience in service agreement negotiations and contract fulfillment.
- Strong problem-solving and communication abilities.

**Why Join Siemens?**

Join a global leader in engineering innovation where your technical expertise and leadership will directly contribute to business growth and customer satisfaction. At Siemens, you’ll thrive in a collaborative environment that values your contribution and fosters professional development.

Diversity, Equity & Inclusion at Siemens

Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

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