Service Desk Analyst

5 days ago

Sydney Western Suburbs, Australia HAYS Full time

State Government Organisation - 12 Month Contract with Potential for Extension - Parramatta Location

**Your new company**
***
This State Government Organisation is currently looking for an experienced Service Desk Analyst to join their Service Desk Team in a year contract. This organisation is located in Parramatta area. You will have the opportunity to work as a part of a large state government organisation of NSW.

**Your new role**
***
As an Service Desk Analyst, you will be responsible for answering the phone and being that first point of contact providing top tier customer service. In this role you will be providing Level 1 technical support to their customers. You will have the opportunity to have the experience of handling problem management and coordination of the service desk team.

**What you'll need to succeed**
- Minimum 1 years of experience in Level 1 technical support
- Previous experience working in customer service
- Previous experience in with Office 365, Active Directory, Skype for Business, Teams and OneDrive
- Ability to handle high volume of tasks
- Excellent communication skills
- Excellent customer service skills

**What you'll get in return***
- Higher hourly rate
- Opportunity to work as a part of a state government organisation
- 1 year contract

**What you need to do now**

***

**LHS 297508** #2750057

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