Service Desk Analyst

4 days ago

Sydney Western Suburbs, Australia HAYS Full time

Service Desk Analyst - 12 month contract - WFH

**Your new company**
***
This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a full time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH. You will have the opportunity to work as a part of a large state government organisation in a friendly team environment.

**Your new role**
***
As Service Desk Analyst you will support users with Level 1 technical issues. You will be responsible for answering the phone and being that first point of contact providing top tier customer service. You will work in a small team, delivering IT support to end users, which across Windows 7/10, Active Directory and password resets, Outlook, O365, MS teams and Exchange. You will be troubleshooting Hardware and Software.

**What you'll need to succeed**
- Previous experience in level 1 and level 2 technical support
- Previous experience in Active Directory, O365, Outlook, Windows 10 and Exchange
- Excellent communication skills
- Excellent customer service
- Ability to WFH

**What you'll get in return***
- 12 month contract
- Higher hourly rate
- WFH Option
- Opportunity to work as part of a large government organisation

**What you need to do now**

***

**LHS 297508** #2682081

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