Service Desk Analyst

2 days ago

Melbourne Northern Suburbs, Australia HAYS Full time

Experienced Service Desk Analyst | L1 & L2 | MSP | Up to $90,000k + Super | Northern Suburbs
2nd Level Technical Support
- Large client base and latest technology support
- Supportive culture with training and collaborative team
- Permanent role with competitive salary on offer

IT Technical Support Analyst job available at growing MSP | North-West | Permanent | ASAP Start

**Your new company**
A rapidly growing Managed Service Provider located in Melbourne’s North-West requires a Technical Support Analyst for a permanent vacancy commencing February.

**Your new role**
In this exciting new role, you will be:

- Providing 2nd level remote and onsite support for clients.
- Maintaining relationships with clients.
- Performing technical support of servers, network and hardware.
- Assisting with migrations between on-premise and cloud.
- Delivering a high level of customer service and communication.
- Participating in the on-call rotation.

**What you'll need to succeed**
- Demonstrated experience of providing level 2 IT support both onsite and remote for an MSP
- Strong knowledge of Windows Server, Microsoft Exchange, Office 365, Hardware and Network troubleshooting.
- Highly developed troubleshooting and problem-solving skills.
- Experience working within a Managed Service Provider.
- Prior experience working within healthcare is advantageous.
- A current driver’s license and vehicle.

**What you'll get in return**
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out

**What you need to do now**

**LHS 297508** #2733115

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