Service Desk Analyst

1 week ago

Sydney, Australia HAYS Full time

Service Desk Analyst - 4 month contract - Government - Chatswood location

**Your new company**
***
This Government Organisation is currently seeking a Service Desk Analyst to join the IT team in a 5 month contract. This Government Organisation is based in the Chatswood area of Sydney and are looking for a Service Desk Analyst with experience across high volume service desks and desktop support. This role would allow you to work in a 4 month contract and do flexible hours.

**Your new role**
***
As Service Desk Analyst you will be responsible for taking 1st and 2nd level support phone calls, walk ups and managing ticketing systems. In this role you will be working across a high-volume service desk and you must have excellent verbal and written communication skills. You will also have extensive experience across desktop support and doing walk up support.

**What you'll need to succeed**
- To be a fit for this role you will have minimum 2 years recent experience in a Level 1-2 IT Support role
- Have excellent customer service and be immediately available
- Experience in Microsoft technologies - Active Directory, Windows operating systems
- Windows 10
- O365, MS Servers 2012 and 2016
- Basic networking knowledge
- Windows OS and entire MS Office Suites
- Experience in ServiceNow ticketing system
- Experience in laptop and desktop builds
- Excellent communication skills and confident to speak to stakeholders at all levels

**What you'll get in return***
- 4 month contract
- Flexible working hour
- Competitive hourly rate $$$

**What you need to do now**

***

**LHS 297508** #2684416

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