
IT Service Desk Analyst
2 weeks ago
Title:
- IT Service desk Analyst
Location;
- Sydney. Must be in the office 4 days a week for the first 6 months.
Length:
- Permanent
Must be based in Sydney, and have valid Australian visa
Brief Position Description:
The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to requests for day to day technical advice and support to employees on how to effectively use computer software/hardware and internal telephony systems are provided.
Additionally, the IT Service Desk Analyst will work closely with department managers and project managers to analyse how technologies that are available to the Novotech IT team can enhance collaboration between Novotech staff and with Novotech clients, how Novotech IT systems can boost productivity or increase efficiency. The IT Service Desk Analyst will liaise with the IT Director and IT Systems & Infrastructure Manager to discuss feasibility and jointly develop a project plan to ensure the IT Systems team can deliver a suitable solution to meet requirements in a timely manner.
- Level 1 and 2 experience
- Hardware/printer support experience
- SharePoint experience
- Managing Active Directory experience
- ITIL certificate
- 1-2 years experience.
- Sydney based, you will need to be in the office 4 days a week for the first 6 months and 2-3 days after that.
- Permanent position, immediate start ideally
- $65-70K base + Super + up to 7% bonus
**Responsibilities**:
The responsibilities will vary day to day and may include:
- Works within the IT service desk team to provide speedy and efficient resolution of helpdesk tickets/calls via helpdesk ticket review and helpdesk system stats.
- Help develop processes to reduce time taken to resolve helpdesk issues.
- Identify knowledge base gaps through daily ticket review.
- Escalate to the IT Systems team where necessary with detailed notes
investigation of the issue.
- Suggest ideas to IT Systems team to reduce helpdesk burden and lower
administration of IT processes.
Helpdesk Operation
- Installing and managing workstations / telephone to meet the needs of all users.
- Installing software from the approved library or seeking approval to install to
assist staff with their productivity.
- Resolving computer and telephone related issues via telephone, face-to-face and online helpdesk system.
- Allocating and connecting users to networks and providing initial training in IT
equipment but providing personal tuition and self-help instructions.
- Representing the company in a professional manner when dealing with externalvendors / suppliers and consultants.
- Scheduling one-on-one tuition session on employees start date to introduce
the IT systems and keep them productive until their induction session.
- Work with the IT Director to make resource planning decisions and work within the approval process to procure hardware for office and home-based users.
-
Service Desk Analyst
1 week ago
Sydney, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Service Desk Analyst
2 weeks ago
Sydney, Australia Brennan IT Full time**Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...
-
Service Desk Analyst
1 week ago
Sydney, Australia HAYS Full timeService Desk Analyst - 4 month contract - Government - Chatswood location **Your new company** *** This Government Organisation is currently seeking a Service Desk Analyst to join the IT team in a 5 month contract. This Government Organisation is based in the Chatswood area of Sydney and are looking for a Service Desk Analyst with experience across high...
-
IT Service Desk Analyst
5 days ago
Sydney, Australia Novotech Asia Full timeNovotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our people are critical in...
-
Service Desk Analyst
17 hours ago
Sydney, New South Wales, Australia Wsaudiology Full timeJoin to apply for the Service Desk Analyst role at WSAudiology2 weeks ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst role at WSAudiologyDriven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry.With our commitment to increase penetration in an...
-
Service Desk Analyst
7 days ago
Sydney Western Suburbs, Australia HAYS Full timeGovernment Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...
-
IT Operations
2 weeks ago
Sydney, Australia Latitude IT Full timeJoin a globally renowned premier brand in the Digital Agency landscape - Work in a Apple / MAC technology environment - Good opportunity to learn new skills and be mentored by experienced colleagues Reporting to the Technology Director, but with day-to-day advice and guidance coming from the Senior IT Operations Analyst in the team who will guide you...
-
Service Desk Analyst
6 days ago
Sydney Western Suburbs, Australia HAYS Full timeState Government Organisation - 12 Month Contract with Potential for Extension - Parramatta Location **Your new company** *** This State Government Organisation is currently looking for an experienced Service Desk Analyst to join their Service Desk Team in a year contract. This organisation is located in Parramatta area. You will have the opportunity to...
-
Service Desk Analyst
3 days ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - Government Organisation - 6 Month Contract with Potential for Extension **Your new company** *** This Local Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 10 month contract. The organisation is located in Botany area. You will have the opportunity to work as a part of a...
-
Service Desk Analyst
1 week ago
Sydney Central Business District, Australia HAYS Full timeService Desk Analyst - 3 month contract with potential to extend **Your new company** This local government organisation is currently looking an IT Service Desk Officer to join their IT team. This organisation is located in the Sydney CBD are and offering an option to work oniste and WFH a few days a week.You will have a great opportunity to work as part...