
IT Service Desk Analyst
4 days ago
Title:
- IT Service desk Analyst
Location;
- Sydney. Must be in the office 4 days a week for the first 6 months.
Length:
- Permanent
Must be based in Sydney, and have valid Australian visa
Brief Position Description:
The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to requests for day to day technical advice and support to employees on how to effectively use computer software/hardware and internal telephony systems are provided.
Additionally, the IT Service Desk Analyst will work closely with department managers and project managers to analyse how technologies that are available to the Novotech IT team can enhance collaboration between Novotech staff and with Novotech clients, how Novotech IT systems can boost productivity or increase efficiency. The IT Service Desk Analyst will liaise with the IT Director and IT Systems & Infrastructure Manager to discuss feasibility and jointly develop a project plan to ensure the IT Systems team can deliver a suitable solution to meet requirements in a timely manner.
- Level 1 and 2 experience
- Hardware/printer support experience
- SharePoint experience
- Managing Active Directory experience
- ITIL certificate
- 1-2 years experience.
- Sydney based, you will need to be in the office 4 days a week for the first 6 months and 2-3 days after that.
- Permanent position, immediate start ideally
- $65-70K base + Super + up to 7% bonus
**Responsibilities**:
The responsibilities will vary day to day and may include:
- Works within the IT service desk team to provide speedy and efficient resolution of helpdesk tickets/calls via helpdesk ticket review and helpdesk system stats.
- Help develop processes to reduce time taken to resolve helpdesk issues.
- Identify knowledge base gaps through daily ticket review.
- Escalate to the IT Systems team where necessary with detailed notes
investigation of the issue.
- Suggest ideas to IT Systems team to reduce helpdesk burden and lower
administration of IT processes.
Helpdesk Operation
- Installing and managing workstations / telephone to meet the needs of all users.
- Installing software from the approved library or seeking approval to install to
assist staff with their productivity.
- Resolving computer and telephone related issues via telephone, face-to-face and online helpdesk system.
- Allocating and connecting users to networks and providing initial training in IT
equipment but providing personal tuition and self-help instructions.
- Representing the company in a professional manner when dealing with externalvendors / suppliers and consultants.
- Scheduling one-on-one tuition session on employees start date to introduce
the IT systems and keep them productive until their induction session.
- Work with the IT Director to make resource planning decisions and work within the approval process to procure hardware for office and home-based users.
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Fujitsu Full timeAbout the job Service Desk Analyst**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...
-
Service Desk Analyst
1 week ago
Sydney, New South Wales, Australia Fujitsu Full time**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Service Desk Analyst
2 weeks ago
North Sydney, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Hitech Group Full timeExciting opportunity with a Federal Government Department 12 Month Contract + 2 x 12 Month ExtensionsRewarding hourly rates $$$ A Federal Government Department is seeking an experienced Service Desk Analyst to join their ICT Service Desk team.The successful candidate will provide first level support to internal and external stakeholders and contribute to the...
-
Service Desk Analyst
7 days ago
Sydney, Australia Brennan IT Full time**Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...
-
Service Desk Analyst
2 weeks ago
North Sydney, Australia Fujitsu Full time**Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Service Desk Analyst
2 weeks ago
Sydney, Australia Robert Half Full timeService Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...
-
Service Desk Analyst
2 weeks ago
Sydney, Australia HAYS Full timeHelpdesk Analyst needed to provide support for hardware and software issues, escalated by the company's staff. Service Desk Analyst We are looking for an enthusiastic Service Desk Analyst to transform the employee experience with a personalised face to face IT support service. Are you passionate about mobility, collaboration systems and end user...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Brennan It Full time**Brennan. Where true performance thrives.**At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our **True Performance System** - a...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Citr Full timeAt CITR we specialise in IT within the Private, Government, Health, and Banking sectors. Throughout the process you can expect to be treated with the dignity and respect you deserve with a transparent experience. We will partner with you to find the right opportunity**THE OPPORTUNITY**A private sector client who is based in Sydney are currently looking for a...