Account Manager

2 weeks ago

Melbourne, Australia Mobility Full time

**Job Description** About the Role**

As an Account Manager, you’ll be at the forefront of growing our Mobility business by nurturing relationships with new and existing customers. You’ll play a key role in driving referrals and leads, ensuring our platform remains the preferred choice for sourcing support workers in the Aged Care and NDIS sectors.

You’ll collaborate closely with Marketing and Operations to deliver an exceptional customer experience, while meeting revenue targets and identifying new growth opportunities.

**Key Responsibilities**
- Build and maintain strong relationships with provider organisations.
- Develop and execute account plans to meet customer and revenue goals.
- Drive daily revenue performance and exceed referral targets.
- Identify and implement strategies to capture new growth opportunities.
- Manage key accounts and ensure high levels of customer satisfaction.
- Collaborate with Marketing to keep Mobility top-of-mind for customers.
- Respond to customer feedback and complaints with timely resolutions.
- Prepare reports, tenders, and submissions as required.
- Ensure full compliance with CRM and feedback systems.
- Champion continuous improvement and contribute to platform enhancements.
- Promote a safe and positive workplace culture aligned with WHS standards.

**About You**
- Minimum 2 years’ experience in sales with a proven track record.
- Knowledge of Aged Care and NDIS is highly desirable.
- Strong understanding of budgeting, forecasting, and financial targets.
- Excellent communication and relationship-building skills.
- Commercially astute with a customer-first mindset.
- Ability to work independently and collaboratively across teams.
- Analytical thinker with attention to detail and performance insights.
- Confident in tender writing and reporting.

**Why Join Us?**
- Be part of a supportive, values-driven team
- Make a meaningful impact in the disability and aged care support sectors
- Enjoy ongoing training and professional development
- Work in a collaborative and inclusive environment

**What We Offer**
- A flexible hybrid work model
- A supportive, inclusive, and friendly team environment.
- The opportunity to make a meaningful impact in the lives of people with disability and older Australians.
- Ongoing training, career development, and progression opportunities.
- Access to a comprehensive Employee Assistance Program.
- Discounts with major retailers and corporate health insurance rates.

**Application Process**

If you have the energy and passion for this exciting role, join us on our journey and make a positive difference

Successful applicants will be required to undergo a NDIS Worker Screening Check and employment reference check. *Costs for the NDIS screening will be reimbursed on your employment start date.

**Join us as we continue to enable better lives

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