Account Manager

**Description**:
Role Title: Account Manager

Job Tenure: Full Time

Work Location: Remote (Melbourne)

Reports to: Sales Manager

Direct Reports: None

Annual Salary: Total Package is commensurate with experience, with base, sales incentives, plus profit share.

About Haylix

At Haylix, our team of expert engineers specialise in building, automating, managing, and securing cloud infrastructure for our customers.

We can help you:

- Create a secure and compliant environment
- Actively monitor the impact of dynamic traffic patterns.
- Seamlessly transition your legacy environments to the cloud.
- With expert advice for your business on cloud best practices
- Prevent your team falling victim to Cloud Chaos.

Whether you choose to outsource your complete cloud experience to Haylix or simply come to us for advice, we are the people who will take the time to ensure the days of cloud chaos are over.

About the role

Haylix is moving from build to growth mode, and we are looking for an experienced account manager to strengthen relationships and expand the footprint of existing accounts.

You must be interested in defining account strategies and driving account plans, cloud experience, and industry knowledge is preferred. Some of our focus accounts reside in the mid-market verticals; Retail, Finance, Healthcare, and Tourism.

Our ideal team member would have been successful operating within a business relaunch, a mature start-up, and be able to work autonomously, supported but not reliant on the business in executing your account strategy.

What you’ll be doing
- Identifying and position growth opportunities, including markets, partnerships, or new products and services within existing accounts.
- Creating strategies to successfully drive ongoing account growth.
- Building key relationships with customers and developing proposals to address their business needs.
- Creating account forecasts, and actively working towards reaching them.
- Possessing a strong understanding of the Haylix’s products and services, and competitive landscape
- Taking ownership and accountability of the accounts, opportunity process, and working with the sales and services teams to success.
- Open to semi-regular local and international travel.
- Manage customer contract renewals, including all associated partner licensing.
- Responsible for the definition and estimation of RFPs, SOWs, PSAs, and other customer contracts, including any associated internal and 3rd party licensing, and partner services.
- Ownership of the engagement profitability.
- Responsible for customer satisfaction and ongoing customer retention.
- Create and deliver customer governance meetings and producing reports.
- Assist with billing and invoice accuracy, as required.
- Identify and manage issues and risks.

Key attributes
- Accountable
- Honesty and Integrity
- Open-minded
- Transparent
- Committed
- Adaptability and flexibility
- Approachable with a positive attitude
- Team oriented
- Motivated with a passion to succeed

Role Requirements

Must haves
- Have an Open-Mindset, and outcome focussed.
- Experience in managing multiple cross-industry customers.
- Be an exceptional communicator both internally and externally.
- Have the ability to recognise customer needs and offer solutions based on desired outcomes.
- The ability to engage, sell ideas, products, and services to customers.
- Excellent time management skills and the ability to multitask.
- A strategic and creative mind.
- Proven ability to build and develop relationships with customer, partners as well as internal teams.
- Proven experience in nurturing relationships with the most relevant customer stakeholders.
- Excellent written skills, able to position commercial and technical outcomes.
- Sharp attention to detail and document accuracy.
- Proven ability to produce effective sales and account plans.
- Must where possible engage with customers in-person.

Preferred
- 2+ years’ experience in account management of customers on either Azure or AWS cloud.
- 2+ years’ experience working strategically with channel partner ecosystem.
- Extensive experience selling and managing relationships in the Australia and New Zealand market.

**Role Type**:

- In-house - Permanent - Full-time - Mid-Senior Level

**Company Overview**:

- At Haylix, our team of expert engineers specialise in building, automating, managing and securing cloud infrastructure for our customers.