Guest Services Manager

4 weeks ago

Sydney, New South Wales, Australia 21c Museum Hotels Full time
Overview

Mercure Sydney Blacktown is on the hunt for a Guest Services Manager who's equal parts leader, problem solver, and people person. Ready to take charge of a hotel team, keep the vibes high, and make every guest feel like a VIP?

This isn't just a desk job — it's about being the face of the hotel, leading from the front, and making sure everything runs like clockwork. From the Front Office to Distrikt Café, our all-day dining restaurant, and 24-hour room service, you'll keep the show on the road and the smiles on our guests' faces.

What You'll Be Doing
  • Jumping in to assist and oversee the daily hotel operations.
  • Leading, motivating, and inspiring our team to be their absolute best.
  • Rolling up your sleeves in Distrikt Café & restaurant – from service to food prep to coffee-making magic.
  • Making sure our Front Desk & lobby always have visible management presence during busy times.
  • Personally helping guests with check-in and check-out.
  • Tackling guest challenges with positivity and turning complaints into win–win solutions.
  • Taking the reins when the GM or senior managers are away.
  • Teaming up with Housekeeping and Maintenance to keep rooms spotless and systems running smoothly.
  • Staying cool under pressure and stepping up during emergencies.
Qualifications
  • A natural leader with true people skills — you motivate, coach, and inspire your team.
  • Experienced in Front Office, Guest Services, or F&B leadership (or all three).
  • Confident in supervising and monitoring hotel teams, making sure service shines.
  • Ready to jump into café and restaurant operations when needed — you don't mind getting hands-on with service, food prep, or coffee making.
  • Calm, quick-thinking, and solution-focused when challenges come your way.
  • Professional yet approachable — guests feel at ease with you, even in tricky situations.
  • Organised, proactive, and flexible with rosters (weekends and public holidays are all part of the fun).
  • Experienced with hotel systems (Opera knowledge is a plus).
Additional Information
  • An opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way with Accor.
  • Be part of a Managed Hotel — enjoy the support, structure, and resources of Accor.
  • Career growth and progression across the global Accor network.
  • Discounts on accommodation, dining, and experiences worldwide through the Heartist program.
  • The ability to really contribute and feel proud knowing you've made a difference to the greater good of the hotel operation.
  • Work alongside passionate industry professionals.
  • Be mentored by experienced Accor leaders who genuinely want to see you succeed.
  • A fun, supportive, and passionate team that loves what they do.
  • Western Sydney location with free parking — no city commute headaches
  • A workplace where your ideas and energy are valued — we love fresh thinking.

#J-18808-Ljbffr

  • Accommodation and Hospitality Manager

    2 weeks ago

    Sydney, New South Wales, Australia Guest Realty Full time $100,000 - $150,000 per year

    Guest Realty was established in 2016 with the sole focus on helping owners diversify their investment income by utilising the short-term property rental market. Sydney being one of the most popular tourist destinations in Australia and the world. We've built a reputable brand and unique service offering, outside of the tradition long term real estate rental...

  • Guest Services Manager

    7 days ago

    Sydney, New South Wales, Australia Autograph Collection Full time $90,000 - $120,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementAt Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment....

  • guest services

    4 days ago

    Sydney, New South Wales, Australia Hyatt Full time $60,000 - $90,000 per year

    SummaryAt Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team...

  • Guest Services

    4 days ago

    Sydney, New South Wales, Australia Hyatt Regency Full time $60,000 - $80,000 per year

    Organization- Hyatt Regency SydneySummaryAt Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and...

  • Guest Service Agent

    7 days ago

    Sydney, New South Wales, Australia Rydges Campbelltown Full time $45,000 - $65,000 per year

    Title:   Guest Service AgentPosition Overview:To anticipate and meet the needs and desires of the hotel's guests, to ensure that guests' room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.Our Vision is being leaders in creating experiences and properties that...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia Capella Hotels and Resorts Full time

    About Capella Hotels And ResortsCapella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Guest Service Agent

    3 weeks ago

    Sydney, New South Wales, Australia Capella Hotels and Resorts Full time

    About Capella Hotels And ResortsCapella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Guest Service Agent

    7 days ago

    Sydney, New South Wales, Australia Capella Hotels and Resorts Full time $60,000 - $80,000 per year

    About Capella Hotels And ResortsCapella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Guest Service Officer

    4 weeks ago

    Sydney, New South Wales, Australia Four Seasons Resort Hualalai Full time

    OverviewAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Service Officer

    4 weeks ago

    Sydney, New South Wales, Australia Four Seasons Full time

    OverviewAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...