Workforce Planning Specialist

1 month ago

Sydney, New South Wales, Australia Zone IT Solutions Full time

We are seeking a highly skilled Workforce Planning Specialist to join our team at Zone IT Solutions.

About the Role

This is an exciting opportunity for a seasoned Operations Manager with expertise in workforce optimization to play a key role in managing workforce planning processes and ensuring the right staff are in place to meet service level agreements and operational goals.

Key Responsibilities
  • Develop and implement effective workforce planning strategies to meet business objectives.
  • Analyze data, forecast demand, and develop staffing plans to ensure optimal resource allocation.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes.
  • Provide training and mentoring to workforce management staff to enhance their skills and knowledge.
Requirements
  • A minimum of 5 years of experience in workforce management within a contact center or similar environment.
  • Strong understanding of workforce management principles, tools, and methodologies.
  • Experience with workforce management software such as Aspect, Verint, or Genesys.
  • Proven ability to analyze complex data, make informed decisions, and drive business outcomes.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer

Zone IT Solutions offers a competitive salary range of $85,000 - $110,000 per year, depending on experience.

In addition to a generous compensation package, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits program.

  • Workforce Planning Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Job DescriptionWe are seeking a highly motivated and experienced Workforce Planning Specialist to join our CTO Strategic Initiatives team. In this role, you will be responsible for cyclical workforce planning activities, collaborating with various team members, partners, SMEs, and managers.The ideal candidate will have a strong background in workforce...

  • Workforce Planning Specialist

    1 month ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About Retail Banking ServicesRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for millions of personal and small business customers. Our team offers market-leading products and services, supported by some of the world's best systems and processes.Job DescriptionWe are seeking a Workforce Planning...

  • Workforce Planning Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking an experienced Workforce Planning Strategist to join our team at Zone IT Solutions. This role plays a crucial part in workforce management and optimization processes, ensuring the right staff are in place to meet service level agreements and operational goals.Job Description:The Workforce Planning Strategist will be responsible for managing...

  • Strategic Workforce Planning and Delivery Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    The Department of Education is seeking a Strategic Workforce Planning and Delivery Specialist to join their team in Parramatta CBD. This role will involve managing and coordinating the development, implementation and evaluation of complex strategies and projects to achieve specific outcomes.Key responsibilities include:Developing effective processes, systems...

  • Workforce Planning Manager

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    Job Title: Workforce Planning ManagerWe are seeking a skilled Workforce Planning Manager to join our team at Zone IT Solutions. As a key member of our workforce management department, you will play a vital role in planning and optimizing our workforce to meet service level agreements and operational goals.The ideal candidate will have a strong understanding...

  • Workforce Planning Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    We are seeking a highly motivated Workforce Planning Strategist to join our CTO Strategic Initiatives team focused on workforce planning and execution. In this role, you will report to the Head of Lighthouse and be responsible for cyclical workforce planning activities, collaborating with various team members, partners, SMEs and managers.As a key member of...

  • Strategic Workforce Planning and Performance Optimisation Specialist

    1 month ago

    Sydney, New South Wales, Australia Healius Full time

    About HealiusHealius is a leading healthcare company in Australia, providing quality, affordable, and accessible healthcare services to all Australians. With an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres, Healius supports the coordination and continuity of quality patient care.Job DescriptionThis newly...

  • Workforce Planning Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Healius Full time

    We are seeking a skilled Workforce Planning Strategist to join our team at Healius, a leading healthcare company in Australia.As a Workforce Planning Strategist, you will play a critical role in implementing Workforce Management from the ground up, including software, processes, and policies. You will lead the Workforce Management Strategy to deliver...

  • Workforce Planning Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    Job Description:We are seeking a skilled Workforce Planning Strategist to join our team at Zone IT Solutions. As a key member of our workforce management team, you will play a vital role in optimizing our staffing processes to meet service level agreements and operational goals.Key Responsibilities:Develop and implement strategic workforce planning...

  • Aviation Workforce Planning Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    About the Role:The Qantas Group is seeking an experienced Analyst Workforce Planning to join our team in Sydney. This role offers a unique opportunity to work with a leading airline and make a significant impact on the company's operations.About the Team:We are a dynamic team responsible for creating and optimizing crew pairings and rostering to achieve...

  • Workforce Planning Expert

    4 weeks ago

    Sydney, New South Wales, Australia Calvary Care Full time

    About the RoleWe are seeking an experienced Workforce Planning & Reporting Lead to join our team at Calvary Care, a leading provider of health care services in Australia.Key ResponsibilitiesWorkforce Analysis and Planning: Monitor staff allocation based on resident care needs, and proactively support Home Managers and Roster Support Teams to ensure...

  • Workforce Planning Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Healius Full time

    About Healius">Healius is a leading healthcare company in Australia, providing quality, affordable, and accessible healthcare services to all Australians. With an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres, Healius supports the coordination and continuity of quality patient care.">A Career Opportunity at...

  • Workforce Planning Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Calvary Care Full time

    Job DescriptionA strategic role has become available for a Workforce Planning Strategist to join Calvary Care, Australia's largest health care provider. Reporting directly to the National Executive Advisor - Aged Care, this position is critical in aligning workforce planning with Calvary goals, ensuring compliance with regulations and fostering a culture of...

  • Strategic Workforce Planning Director

    4 weeks ago

    Sydney, New South Wales, Australia ANZ Full time

    At ANZ, we're shaping a world where people and communities thrive. Our ambitious Suncorp Bank Integration program is underway, with the 'People Stream' focusing on building and maintaining a highly engaged workforce.We're seeking an experienced Strategic Workforce Planning Director to join our team. In this critical role, you'll develop dynamic workforce...

  • Senior Workforce Planning Manager

    1 month ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Workforce Planning and Real Time Support ManagerThe Workforce Management Team is responsible for supporting all aspects of Workforce Planning & Real Time Support for the channels within Direct Channels.You will manage and lead the Workforce Planning & Real Time Support teams in support of the Direct Channels Customer Contact Channels.Key responsibilities...

  • Data Analyst

    1 month ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    We're looking for a Senior Workforce Planning Analyst to join our team!About the roleThe Strategic Workforce Planning team is responsible for long- and short-term forecasting, scheduling, real-time support, WFM system maintenance and Future Workforce. We're looking for a Senior Analyst, Workforce Planning and Forecasting to help us build and run a timely and...

  • Strategic Workforce Planning Analyst

    1 month ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Company Overview">At Commonwealth Bank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve.">About the Role">We are seeking a highly skilled Strategic Workforce Planning Analyst - Data Insights Specialist to join our team. This role is responsible for providing data insights to...

  • Strategic Workforce Planning Leader

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    About the RoleWe are seeking a highly motivated and experienced Strategic Workforce Planning Leader to join our CTO Strategic Initiatives team. In this role, you will be responsible for driving cyclical workforce planning activities, collaborating with various team members, partners, SMEs and managers.As a key member of this dynamic group, you will play a...

  • Strategic Workforce Optimization Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Key HighlightsOpportunity to make a significant impact on operational consistency and cost reduction in a fast-paced industryPossibility of career growth and development with a leading airline group About the RoleThe Analyst Workforce Planning position is a crucial part of the Workforce Planning team at Qantas Group. As a Strategic Workforce Optimization...

  • Workforce Planning and Optimization Lead

    4 weeks ago

    Sydney, New South Wales, Australia Calvary Care Full time

    Calvary Care is seeking a skilled Workforce Planning and Optimization Lead to join our team in Sydney or Melbourne.About the Role:We are looking for an experienced professional with expertise in workforce planning and analytics to lead our efforts in optimizing workforce deployment, forecasting, and reporting. As the successful candidate, you will play a...