Workforce Planning Strategist

3 days ago

Sydney, New South Wales, Australia Healius Full time

We are seeking a skilled Workforce Planning Strategist to join our team at Healius, a leading healthcare company in Australia.

As a Workforce Planning Strategist, you will play a critical role in implementing Workforce Management from the ground up, including software, processes, and policies. You will lead the Workforce Management Strategy to deliver exceptional levels of operational performance and customer experience across multiple group contact centres in multiple locations.

The ideal candidate will have a strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions. You will also possess excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience, as well as a range of benefits including corporate health insurance discounts, banking benefits, novated leasing consultations, an e-learning platform, an Employee Assistance Program, Fitness Passport, and career growth opportunities across the Healius network.

Job Description
  • Manage all elements of Workforce Management including forecasting, scheduling, real-time management, optimisation of performance, and reporting/analytics.
  • Ensure performance targets are consistently met or exceeded. Where achievement of performance targets is at risk, management will be informed, and a detailed remediation plan implemented.
  • Ensure Workforce Management activities comply with the National Employment Standards (NES), Relevant Awards and/or Enterprise Agreement.
About Us

We are part of Healius Limited, one of Australia's leading healthcare companies. Our mission is to provide quality, affordable, and accessible healthcare for all Australians.

Responsibilities
  • Lead the administration of Contact Centre Technologies (including but not limited to CXOne) to deliver consistently exceptional levels of performance and customer experience.
  • Maintain Contact Centre industry and Workforce Planning knowledge ensuring best practice methodology is applied and practices are continually improved.
About You
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Previous experience in workforce planning and scheduling management.

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