Workforce Planning Specialist

22 hours ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
About Retail Banking Services

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for millions of personal and small business customers. Our team offers market-leading products and services, supported by some of the world's best systems and processes.

Job Description

We are seeking a Workforce Planning Specialist to join our Workforce Optimization Team. The successful candidate will support all aspects of Workforce Planning and Analytics for Direct Channels, including Contact Centres across multiple channels.

The ideal candidate will have strong analytical skills, with the ability to generate actionable insights from complex data. Experience in workforce planning systems, such as Verint, is essential. Proficiency in data visualization tools, like Tableau, and excellent interpersonal and communication skills are also required.

This role involves strategic forecasting, creating employee records, identifying risks, and managing daily scheduling to maximize business performance. Strong stakeholder management and problem-solving skills are essential.

The salary range for this position is AU$90,000 - AU$120,000 per annum, depending on experience and qualifications. If you're interested in this opportunity, please submit your application through Sidekick or contact HR Direct for additional support.



  • Sydney, New South Wales, Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Workforce Planning Specialist to join our team at Michael Page. As a Workforce Planning Specialist, you will be responsible for developing and implementing workforce planning strategies to align staffing levels with operational demands and business objectives.Key Responsibilities:Develop and implement workforce...


  • Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a Workforce Planning Specialist to play a key role in managing workforce planning and optimization processes at Zone IT Solutions. This role is crucial in ensuring the right staff are in place to meet service level agreements and operational goals.Key ResponsibilitiesDevelop and implement workforce management strategies to optimize staffing...


  • Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a Workforce Planning Specialist to play a key role in managing workforce planning and optimization processes at Zone IT Solutions. You will ensure the right staff are in place to meet service level agreements and operational goals.Key ResponsibilitiesDevelop and implement workforce management strategies to optimize staffing levels and improve...


  • Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a highly skilled Workforce Planning Specialist to join our team at Zone IT Solutions.About the RoleThis is an exciting opportunity for a seasoned Operations Manager with expertise in workforce optimization to play a key role in managing workforce planning processes and ensuring the right staff are in place to meet service level agreements and...


  • Sydney, New South Wales, Australia Healius Full time

    Healius, a leading healthcare company in Australia, is seeking an experienced Workforce Planning Specialist to join its team.About the RoleThis newly created role will involve implementing Workforce Management from scratch, including software, processes, and policies. The successful candidate will be responsible for managing all elements of Workforce...


  • Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Delivering Exceptional Customer ExperiencesRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for millions of customers. We offer market-leading products and services, supported by best-in-class systems and processes.About the RoleAs a Workforce Planning Specialist, you will join the Workforce Optimization...


  • Sydney, New South Wales, Australia Commonwealth Bank Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning and Forecasting Specialist to join our team. The successful candidate will be responsible for developing and implementing workforce planning strategies to optimize our workforce and improve customer experience.Key Responsibilities:Develop and maintain accurate and timely volume forecastsDeliver...


  • Sydney, New South Wales, Australia CMC Markets Full time

    Workforce Planner Role OverviewThe Workforce Planner will play a crucial role in driving strategic workforce planning and optimization across the APAC & Canada Client Services team. This position will be responsible for creating and implementing a data-driven approach to workforce management, ensuring the efficient allocation of workload and resources to...


  • Sydney, New South Wales, Australia CMC Markets Stockbroking Limited Full time

    Workforce Planner RoleAbout the RoleThe Workforce Planner plays a crucial role in shaping the APAC & Canada Client Services team's workforce strategy and optimization. This position involves creating, implementing, and driving a strategic approach to workforce planning, ensuring the team's efficient allocation of workload and resources.Key...


  • Sydney, New South Wales, Australia Healius Full time

    About the RoleThis role will lead the development of a comprehensive Workforce Management strategy to ensure the right people with the right skills are available to deliver exceptional levels of operational performance and customer experience.Key ResponsibilitiesDevelop and implement Workforce Management processes and policies to optimize performance and...


  • Sydney, New South Wales, Australia Tideri Jobbörse Full time

    Job SummaryAs a Senior Workforce Planning Lead at Tideri Jobbörse, you will play a pivotal role in shaping the future of workforce planning, driving innovation and excellence. Reporting directly to the Head of Workforce Planning and Strategy, you will collaborate closely with the broader People and Culture team to develop and maintain a strategic workforce...


  • Sydney, New South Wales, Australia The Star Entertainment Group Full time

    Workforce Planner RoleThe Star Entertainment Group is a publicly listed company on the ASX, dedicated to creating fun at trusted destinations. We strive to deliver sustainable outcomes for our guests, team members, and communities. As a Workforce Planner, you will play a crucial role in developing and maintaining high-quality rostering processes that balance...


  • Sydney, New South Wales, Australia Atlassian Full time

    About the RoleWe are seeking a highly skilled Senior Talent Acquisition Specialist to join our CTO Strategic Initiatives team focused on workforce planning and execution (Lighthouse). As a key member of this dynamic group, you will report to the Head of Lighthouse.The ideal candidate will have a strong background in talent acquisition, with experience in...


  • Sydney, New South Wales, Australia Qantas Group Full time

    Workforce Planning AnalystAre you a strategic thinker with a passion for workforce planning? Do you have a strong understanding of workforce planning fundamentals and a desire to drive positive business outcomes?We are seeking a highly analytical and strategic Workforce Planning Analyst to join our team at Qantas Group. As a key member of our Workforce...


  • Sydney, New South Wales, Australia Qantas Group Full time

    Workforce Planning AnalystAt Qantas Group, we're looking for a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you'll be responsible for creating and optimizing crew pairings and rostering to achieve optimal operational consistency and reduce expenses.Key Responsibilities:Develop and implement workforce...


  • Sydney, New South Wales, Australia Healius Full time

    About HealiusHealius is a leading healthcare company in Australia, providing quality, affordable, and accessible healthcare services to all Australians. With an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres, Healius supports the coordination and continuity of quality patient care.Job DescriptionThis newly...


  • Sydney, New South Wales, Australia Atlassian Full time

    About AtlassianWe are a global software company motivated by a common goal: to unleash the potential of every team. Our products help teams all over the planet, and our solutions are designed for all types of work.Our distributed-first company allows employees to choose where they work – whether in an office, from home, or a combination of the two. This...


  • Sydney, New South Wales, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to...


  • Sydney, New South Wales, Australia Healius Full time

    Job DescriptionWe are seeking an experienced Workforce Planning Strategist to join our team at Healius, one of Australia's leading healthcare companies.The successful candidate will be responsible for implementing Workforce Management from the ground up, including software, processes, and policies. This role involves managing multiple group contact centres...


  • Sydney, New South Wales, Australia Qantas Group Full time

    About the Role:The Qantas Group is seeking an experienced Analyst Workforce Planning to join our team in Sydney. This role offers a unique opportunity to work with a leading airline and make a significant impact on the company's operations.About the Team:We are a dynamic team responsible for creating and optimizing crew pairings and rostering to achieve...