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Membership Services Coordinator

1 month ago

Melbourne, Victoria, Australia Michael Page Full time

About the Role

We are seeking a highly skilled Membership Services Coordinator to join our team. As a key member of our team, you will play a crucial role in supporting membership acquisition and retention.

Key Responsibilities

  • Enhance engagement with members through digital tools, data collection, and follow-up procedures.
  • Maintain accurate records of member interactions, including quote preparation and membership transitions.
  • Handle customer inquiries related to membership status, benefits, and service offerings.
  • Contribute to team KPIs, ensuring that targets for service delivery, customer engagement, and quality assurance are met.
  • Engage in ongoing training and development, staying current with industry trends and internal policies.
  • Analyze data and propose actionable improvements that elevate the member experience.

About Our Client

Our client is a leading not-for-profit organization located in Melbourne's CBD. They operate with year-on-year growth and a commitment to excellence, providing a collaborative and unified team with a shared sense of purpose and community.

What's on Offer

  • Melbourne CBD location.
  • Hybrid role.
  • $69,000 incl. superannuation.
  • Not-for-profit organization.