Membership and Customer Service Representative

4 days ago


South Melbourne, Victoria, Australia Costco Wholesale Full time

Seeking a skilled Membership and Customer Service Representative to join our team at Costco Wholesale Moorabbin. As a key member of our sales floor, you will be responsible for providing exceptional customer service, processing memberships, and resolving any issues that may arise.

About the Role

This is a part-time position with a rotating roster, which includes weekend work and shifts from 9am to 9pm. You will be required to work efficiently and independently, prioritizing tasks and adhering to deadlines while maintaining a professional demeanor at all times.

Key Responsibilities
  • Welcome and communicate with members and potential members, both in-person and via phone or mail, answering questions and resolving problems.
  • Provide prompt and courteous member service, including answering phones, checking item availability, and directing members to product and service locations.
  • Process new memberships and membership maintenance, ensuring accuracy and attention to detail.
  • Collect membership dues, issue receipts, and maintain records as necessary.
  • Assist at the refund counter or with marketing initiatives as required.
Essential Skills and Qualifications

To be successful in this role, you will need:

  • High school certificate or higher.
  • Responsible Service of Alcohol certification (desired but not essential).
Estimated Salary: $40,000 - $50,000 per annum

Please note that this salary estimate is based on industry standards and may vary depending on individual circumstances. We offer competitive pay and benefits packages to our employees.



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