Strategic Membership Leader

4 weeks ago


Melbourne, Victoria, Australia CPA Australia Ltd Full time

The Strategic Membership Leader at CPA Australia Ltd is pivotal in driving the achievement of the organisation's strategic goals through the development and implementation of policies, operations, and standards for member admissions, advancement, renewals, and cessations. This role oversees the management of all aspects of key activities within the portfolio, ensuring adherence to relevant frameworks, the CPAA Constitution, By-Laws, policies, and procedures. Key responsibilities include new membership application assessments, advancement between membership status', membership renewals, incl financial hardship assessments, retirement transfers, membership cessations, skilled migration assessments, public practitioner certification processes, incl compliance activities for professional indemnity insurance, membership certificate and milestone processes, exam special consideration assessments, work experience assessments, and student support plans.


This role is a fixed term contract to December 2025. The successful candidate will have demonstrated people and team management capabilities, relationship management, and the ability to be adaptive to change. They will also possess strong compliance, quality management or audit knowledge, strong business process improvement skills, previous experience with supporting system implementations and upskilling teams to adopt new systems and processes, proven and strong management experience within a member service environment, strong knowledge of accounting, professional standards, and the assessment of qualifications, strong influencing and communicating skills, and understanding of MS CRM databases. Ideally, the candidate will be degree-qualified with experience within the University or Migration sector.


The successful candidate will come to work with a Values-led organisation that is underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members. As a member of our team, you will have the opportunity to work with like-minded and talented colleagues who aspire to be the best, in a busy, fast-paced environment where you will be passionate about what you do. The organisation offers a range of benefits, including monthly health and wellbeing sessions, weekly learning labs, a generous reward and recognition program, hybrid working, and opportunities for learning and professional development.


CPA Australia Ltd is Australia's leading professional accounting body and one of the largest in the world. We have more than 172,000 members in over 100 countries and regions. Our core services include education, training, technical support, and advocacy. We engage with governments, regulators, and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.



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