Head of Membership
3 weeks ago
The Head of Membership is a pivotal role at CPA Australia, responsible for the strategic leadership and oversight of policies, operations, and standards for all member admissions, advancements, renewals, and cessations.
This includes ensuring adherence to relevant frameworks, the CPAA Constitution, and By-Laws.
Key responsibilities include:
- Overseeing new membership application assessments
- Advancements between membership statuses
- Membership renewals, including financial hardship assessments
- Retirement transfers
- Membership cessations
- Skilled migration assessments
- Public Practitioner certification processes
- Membership certificate and milestone processes
- Exam special consideration assessments
- Work experience assessments
This position requires a strong understanding of compliance, quality management, and business process improvement.
Previous experience with system implementations and upskilling teams is highly valued.
A proven track record in management, particularly in a member service environment, is essential.
Strong knowledge of accounting, professional standards, and qualification assessment is required.
Effective influencing and communication skills are crucial for success in this role.
This role is a fixed-term contract to December 2025.
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Head of Membership and Strategic Growth
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Membership Strategy and Operations Director
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Strategic Membership Director
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Senior Member Services Director
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