Membership Acquisition Specialist
4 days ago
About Our Organisation
We are a leading not-for-profit organisation based in Melbourne's CBD, committed to excellence and year-on-year growth.
Job Summary
This is an exciting opportunity for a Membership Acquisition Specialist to join our team. Reporting to the Member Services Manager, you will play a key role in supporting membership acquisition and retention by enhancing engagement through digital tools, data collection, and follow-up procedures.
Key Responsibilities
- Support the acquisition and retention of members by delivering exceptional service and ensuring seamless member experiences.
- Maintain accurate records of member interactions, including quote preparation and membership transitions.
- Handle customer inquiries related to membership status, benefits, and service offerings with professionalism and attention to detail.
- Contribute to team KPIs, ensuring that targets for service delivery, customer engagement, and quality assurance are met.
- Engage in ongoing training and development to stay current with industry trends and internal policies.
- Analyse data to identify opportunities for improvement and propose actionable recommendations to elevate the member experience.
About You
We are looking for a dedicated and passionate individual who has strong communication skills (written and verbal), attention to detail, and the ability to handle a fast-paced environment. You will be required to work full-time hours, Monday to Friday, and have a passion for delivering excellent service.
What We Offer
- A competitive salary of $69,000 per annum, inclusive of superannuation.
- A hybrid work arrangement that balances flexibility with collaboration.
- The opportunity to work for a not-for-profit organisation making a positive impact in the community.
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