Membership Support Specialist
2 weeks ago
About Our Client
Our client, a leading not-for-profit organisation, is seeking an experienced Membership Support Specialist to join their team in Melbourne's CBD.
Role Overview:
The successful candidate will play a key role in supporting membership acquisition and retention by enhancing engagement through digital tools, data collection, and follow-up procedures. This includes maintaining accurate records of member interactions, handling customer inquiries related to membership status, benefits, and service offerings.
Key Responsibilities:
- Support Membership Growth: Collaborate with the Member Services Manager to enhance membership engagement and retention.
- Member Record Management: Maintain accurate and up-to-date records of member interactions, including quote preparation and membership transitions.
- Customer Service: Handle customer inquiries related to membership status, benefits, and service offerings in a timely and professional manner.
- Team Contributions: Contribute to team Key Performance Indicators (KPIs) by ensuring targets for service delivery, customer engagement, and quality assurance are met.
- Ongoing Development: Engage in ongoing training and development to stay current with industry trends and internal policies.
- Data Analysis: Analyze data to propose actionable improvements that elevate the member experience.
What We Offer:
- A competitive salary of $69,000 per annum, inclusive of superannuation.
- A hybrid work arrangement that balances flexibility and collaboration.
- The opportunity to work with a dynamic and growing not-for-profit organisation.
About the Role:
This is a full-time position, Monday to Friday, requiring someone who can handle a fast-paced environment while delivering excellent service. If you have strong communication skills, attention to detail, and a passion for delivering exceptional results, we encourage you to apply.
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