Membership Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Michael Page Full time

About Our Client

Our client, a leading not-for-profit organisation, is seeking an experienced Membership Support Specialist to join their team in Melbourne's CBD.

Role Overview:

The successful candidate will play a key role in supporting membership acquisition and retention by enhancing engagement through digital tools, data collection, and follow-up procedures. This includes maintaining accurate records of member interactions, handling customer inquiries related to membership status, benefits, and service offerings.

Key Responsibilities:

  • Support Membership Growth: Collaborate with the Member Services Manager to enhance membership engagement and retention.
  • Member Record Management: Maintain accurate and up-to-date records of member interactions, including quote preparation and membership transitions.
  • Customer Service: Handle customer inquiries related to membership status, benefits, and service offerings in a timely and professional manner.
  • Team Contributions: Contribute to team Key Performance Indicators (KPIs) by ensuring targets for service delivery, customer engagement, and quality assurance are met.
  • Ongoing Development: Engage in ongoing training and development to stay current with industry trends and internal policies.
  • Data Analysis: Analyze data to propose actionable improvements that elevate the member experience.

What We Offer:

  • A competitive salary of $69,000 per annum, inclusive of superannuation.
  • A hybrid work arrangement that balances flexibility and collaboration.
  • The opportunity to work with a dynamic and growing not-for-profit organisation.

About the Role:

This is a full-time position, Monday to Friday, requiring someone who can handle a fast-paced environment while delivering excellent service. If you have strong communication skills, attention to detail, and a passion for delivering exceptional results, we encourage you to apply.



  • Melbourne, Victoria, Australia Michael Page Full time

    About Our OrganisationWe are a leading not-for-profit organisation based in Melbourne's CBD, committed to excellence and year-on-year growth.Job SummaryThis is an exciting opportunity for a Membership Acquisition Specialist to join our team. Reporting to the Member Services Manager, you will play a key role in supporting membership acquisition and retention...


  • Melbourne, Victoria, Australia Good Life Health Clubs Full time

    Are you passionate about helping people achieve their fitness goals? Do you have a drive to succeed in sales and customer service?About Goodlife Health ClubsAs Australia's premier, privately-owned fitness organisation, we offer a unique opportunity to kickstart your career in the sector. With over 90 premium clubs across Queensland, Victoria, South...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a not-for-profit organisation operating in Melbourne's CBD. They provide a collaborative and unified team environment with a shared sense of purpose and community.Job DescriptionAs a Member Services Consultant, you will play a key role in supporting membership acquisition and retention. Your responsibilities will...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our Client">Located in Melbourne CBD, our client is a leader in the not-for-profit sector.We operate with year-on-year growth and a commitment to excellence.Our team is collaborative, unified, and driven by a shared sense of purpose and community.Job Summary">This role plays a key part in supporting membership acquisition and retention.You will work...


  • Melbourne, Victoria, Australia Michael Page Full time

    Join a Leader in the Not-for-Profit SectorThe Michael Page team is partnering with an exceptional organisation located in Melbourne's CBD to find a dedicated Membership Services Consultant. This is an excellent opportunity to work in a collaborative and unified team environment, focused on delivering exceptional service to members.

  • Membership Associate

    2 weeks ago


    South Melbourne, Victoria, Australia Costco Wholesale Full time

    Job SummaryThis role offers an exciting opportunity to work with a dynamic team, providing exceptional customer service and support to members. As a Membership Clerk at Costco Wholesale Moorabbin, you will be responsible for welcoming and communicating with members, resolving problems, and explaining membership programs.Key Responsibilities:Welcome and...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    Job DescriptionWe are seeking a highly skilled and experienced Strategic Membership Leader to join our team at CPA Australia Ltd.About UsCPA Australia is one of the largest professional accounting bodies in the world, with over 172,000 members across more than 100 countries. We offer education, training, technical support, and advocacy services to our...


  • Melbourne, Victoria, Australia Flexhive Full time

    This role offers a unique opportunity to make a meaningful impact through effective communication strategies and member engagement.We are seeking a Communications and Membership Engagement Coordinator to join our team at Flexhive, a feminist organisation supporting women with disabilities.Key Responsibilities:Communications:Collaborate with the Director of...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    Company OverviewCPA Australia Ltd is a leading professional accounting body with a global presence. We have over 172,000 members in more than 100 countries and regions, offering education, training, technical support, and advocacy services.Job DescriptionThis exciting opportunity exists for a Membership Portfolio Director to join our team. As the Head of...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    Job OverviewCPA Australia Ltd is seeking a highly skilled Membership Portfolio Manager to join our team. This role offers an exciting opportunity to lead the development and implementation of membership policies, processes, and standards.About UsWe are Australia's leading professional accounting body, with over 172,000 members in more than 100 countries. Our...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    Join CPA Australia Ltd as Chief Membership DirectorWe are seeking a highly experienced and skilled professional to lead our membership department as Chief Membership Director.About the Role:This is a fixed-term contract position, ending in December 2025.The ideal candidate will have demonstrated experience in team management, compliance, quality management,...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    This role offers a challenging opportunity to lead the strategic development and implementation of membership policies, operations, and standards at CPA Australia Ltd.As Senior Membership Strategist, you will be responsible for overseeing key activities within the membership portfolio, ensuring adherence to relevant frameworks, CPAA Constitution, By-Laws,...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    We are seeking an experienced Senior Membership Strategist to lead our membership operations and oversee the development of policies, standards, and processes for member admissions, advancements, renewals, cessations, public practice certification, and migration skills assessments.Key ResponsibilitiesManage new membership application assessmentsOversee...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    Career Opportunity at CPA Australia Ltd.Job Title: Strategic Membership DirectorWe are seeking a highly experienced and skilled individual to lead our membership department. As the Head of Membership, you will play a pivotal role in driving strategic leadership and oversight of policies, operations, and standards for all member admissions, advancement,...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    The Strategic Membership Leader at CPA Australia Ltd is pivotal in driving the achievement of the organisation's strategic goals through the development and implementation of policies, operations, and standards for member admissions, advancement, renewals, and cessations. This role oversees the management of all aspects of key activities within the...


  • Melbourne, Victoria, Australia CPA Australia Ltd Full time

    Job Description:We are seeking an exceptional Strategic Membership Director to lead our membership operations and drive strategic growth. Reporting to the leadership team, you will oversee the management of all aspects of membership activities, ensuring adherence to relevant frameworks, policies, and procedures.Key Responsibilities:Oversee new membership...


  • Melbourne, Victoria, Australia HealthcareLink Support Full time

    Job Title: Mental Health Specialist - Clinic-Based PositionWe are seeking a skilled and experienced Mental Health Specialist to join our team in a clinic-based position. As a respected mental health provider, we offer a supportive environment for professionals who share our commitment to delivering high-quality care.About the Role:This is a challenging yet...


  • Melbourne, Victoria, Australia Michael Page Full time

    We are seeking a highly skilled Membership Opportunities Coordinator to join our team at Michael Page in Melbourne CBD.About Our ClientOur client is an industry leader in the not-for-profit sector, located in the heart of Melbourne's CBD. They operate with year on year growth and a commitment to excellence, providing a collaborative and unified team with a...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our OrganisationOur client is a leader in the not-for-profit sector, based in Melbourne's CBD. With a commitment to excellence and year-on-year growth, they strive to deliver exceptional services to their community.Job OverviewThis role plays a key part in supporting membership acquisition and retention efforts, reporting directly to the Member...


  • Melbourne, Victoria, Australia Achieve Support Services Full time

    About UsAchieve Support Services is a specialist provider dedicated to delivering exceptional support services. Our vision is to empower individuals with autism and their families by providing tailored support programs.Job SummaryWe are seeking a highly motivated Support Specialist to join our team, working in individual and group activities to support...