Customer Experience Advocate

2 days ago


Perth, Western Australia Commercial-RTA-Customer Experience Full time
About Us

We are a leading provider of innovative property solutions, dedicated to simplifying the property journey for all stakeholders. Our mission is to harness expertise and exclusive data to drive change in the way people engage with property.

Job Summary

We are seeking a highly skilled Customer Experience Partner to join our Commercial-RTA team. As a key member of our Real Time Agent Support Team, you will play a vital role in bridging the gap between customers and developers, ensuring our product meets customer needs and provides a seamless experience.

Key Responsibilities
  • Support users and internal team members by responding to complex inquiries and finding immediate solutions to imminent issues.
  • Identify potential product changes to improve future user experience and document bug fixes/features.
  • Process client onboarding and time-critical data entry tasks.
  • Communicate issues to development and sales teams.
Requirements
  • Proven experience working in a customer success focused role.
  • Exposure to working with technology and SaaS platforms.
  • A passion for delivering a great customer experience.
  • Analytical and problem-solving skills.
  • A collaborative team spirit.
What We Offer
  • A dynamic and inclusive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.
  • A flexible and supportive work culture.
How to Apply

If you are a motivated and customer-focused individual with a passion for technology and delivering exceptional user experience, please submit your application. We look forward to hearing from you.



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