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Customer Experience Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Communications Centre, you will be responsible for delivering exceptional customer experiences to our students and the public.
Key Responsibilities- Provide accurate and relevant information to customers in a timely and efficient manner.
- Resolve customer inquiries and issues in a professional and courteous manner.
- Meet personal and team performance targets and metrics.
- Collaborate with colleagues to achieve team goals and objectives.
- Contribute to the development and implementation of customer experience strategies and initiatives.
- Experience working in a customer-centric contact centre environment.
- Ability to work in a fast-paced, dynamic environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
We offer a competitive salary and benefits package, including superannuation and a range of employee benefits. As a valued member of our team, you will have the opportunity to develop your skills and career in a dynamic and supportive environment.
About UsEdith Cowan University is a leading Australian university with a strong commitment to excellence in teaching, research, and community engagement. We are proud to be a diverse and inclusive workplace, reflecting the differences in society. We welcome applications from suitably qualified people from all backgrounds.
