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Customer Experience Officer
2 months ago
We are seeking enthusiastic and passionate individuals to join our team of Customer Experience Officers at the City of Perth.
Key Responsibilities:
- Provide exceptional customer service across various channels, including face-to-face, telephone, and written communication.
- Assist customers by providing up-to-date information on the City's activities, events, and current matters.
- Deliver high standards of service by meeting key performance indicators, seeking feedback, working collaboratively, and participating in training.
About You:
- You will be a team player with strong written and verbal communication skills.
- You will have the ability to navigate numerous systems to support our customers.
- You will have experience in frontline customer service and be familiar with delivering service expectations.
- You will be able to prioritize tasks and work effectively in a fast-paced environment.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- Professional development and training opportunities.
How to Apply:
Applicants should submit a comprehensive resume and a cover letter outlining their interest in the position and addressing their suitability for the role.
