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Customer Success Advocate

2 months ago


Perth, Western Australia Data#3 Ltd Full time
{"h1": "Customer Success Specialist", "p": "At Data#3 Ltd, we're seeking a skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you'll play a critical role in delivering exceptional customer experiences throughout the customer lifecycle.

Your primary responsibilities will include:

* Serving as the primary contact for new customers, guiding them through the onboarding process and ensuring timely activation of services.
* Assisting customers with the transition to Cisco Smart and other evolving licensing models.
* Proactively engaging customers to ensure services are up-to-date and address any issues to enhance their overall experience.
* Collaborating with internal teams to resolve technical issues and manage customer escalations effectively.
* Monitoring dashboards and responding to alerts, ensuring proactive management of customer environments.
* Providing regular updates and acting as the voice of the customer, driving improvements and feedback to internal teams.
* Identifying opportunities for expansion and working closely with sales teams to generate new leads.

To succeed in this role, you'll need to be adept at building relationships and possess strong communication and interpersonal skills. You'll also need to be highly organized, able to juggle multiple priorities, and have a keen eye for detail.

If you're passionate about delivering outstanding customer experiences and are ready to take the next step in your career, we encourage you to apply.

At Data#3 Ltd, we're committed to creating a workplace culture that values honesty, excellence, agility, respect, and teamwork (HEART). We believe in empowering our employees to grow and develop their skills, and we're proud to have been voted HRD's Employer of Choice for the last 9 years.

We look forward to hearing from you"}