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Customer Experience Liaison
2 months ago
ABN Group is a leading provider of building and property services in Western Australia and Victoria. With a history spanning almost 45 years, we have established ourselves as a pioneer in the industry, making the dream of home ownership a reality for thousands of people.
We operate a diverse range of market-leading companies, including Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance, and Home Collective. Our commitment to excellence has earned us the trust of our community, with 1 in 4 customers referring us to their friends and family.
The RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing an exceptional customer experience to our valued clients throughout their building journey.
Key Responsibilities:
- Guide and support customers throughout each stage of their building journey, ensuring they are well-informed and satisfied with the process.
- Handle and respond to customer queries in a positive and efficient manner, providing timely and accurate information.
- Liaise with internal stakeholders to seek information and updates for customers, ensuring seamless communication and resolution.
- Ensure accuracy and completeness of all documentation and progress information, maintaining high standards of quality and attention to detail.
- Manage time frames and deadlines throughout the customer building journey, prioritizing tasks and meeting deadlines.
- Work towards individual and team Key Performance Indicators (KPIs), contributing to the success of the team and the organization.
- Coordinate customer meetings with relevant stakeholders, ensuring effective communication and collaboration.
We are committed to providing a supportive and dynamic work environment that fosters growth and development. As a Customer Experience Coordinator with ABN Group, you can expect:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and inclusive team culture.
- A comprehensive training program to ensure your success in the role.
- A fun and dynamic work environment that values innovation, passion, and excellence.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Experience working in residential construction or a related field (desirable but not essential).
- Resilience, empathy, and effective communication skills to build strong relationships with customers.
