Customer Experience Manager

7 days ago


Perth, Western Australia Allianz Australia Full time

About the Role

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Manager in our Perth office. As a key member of our claims management team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a positive experience throughout the claims process.

Key Responsibilities

  • Maintain and improve technical knowledge across all facets of claims management, including legislative amendments and their practical application.
  • Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
  • Ensure customer service standards are maintained and customer inquiries are resolved promptly.

Requirements

  • Experience in a customer-centric environment, preferably in the insurance industry.
  • Excellent verbal and written communication skills to effectively engage with customers and stakeholders.
  • Proven ability to manage time and prioritize work tasks effectively.
  • Superior customer service and communication skills to deliver a positive customer experience.

What We Offer

  • A competitive salary package and benefits, including insurance and gym membership discounts.
  • A tailored career program to support your professional development and growth within Allianz Australia.
  • A dynamic and supportive work environment that values diversity and inclusion.

About Allianz Australia

Allianz Australia is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, and strive to create a work environment where everyone feels empowered and valued. We are committed to enabling a culture where inclusion is embedded, everyone belongs, and new ideas are embraced.



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