Customer Experience Director

7 days ago

Perth, Western Australia CBRE Full time
About the Role

The Customer Experience Manager is a key position within our organization, responsible for ensuring a market-leading tenant experience throughout all amenities, services, and digital interactions.

Key Responsibilities:

  • Develop and execute placemaking, leasing, and tenant retention strategies that align with the asset brand and customer experience principles.
  • Create communications strategies to support key events, ensure all communication channels align with the asset's brand guidelines, and communicate operational news and updates effectively.
  • Develop and manage the calendar of precinct events and activations, ensuring risk assessments are complete and events are within budget.
  • Create content to ensure effective communication of PM, FM, and Customer Experience related news.
  • Develop and implement leasing marketing initiatives to achieve occupancy targets and support property strategic goals.

About You:

  • Tertiary qualification in marketing/communications or similar.
  • Minimum 5 years experience in marketing or customer experience management, with understanding of the property industry (commercial and retail).
  • Proficiency in communications and marketing strategies, systems, and platforms.
  • Superior organizational skills and ability to manage multiple projects.
  • Proficient in key stakeholder management and ability to manage external contractors to meet deadlines.
  • Exceptional written and verbal communication skills, capable of addressing various audiences.

What We Offer:

  • Flexibility and freedom to show initiative to do your best work.
  • Our company is diverse, and so are the opportunities for professional and career development.
  • We are invested in the development & unique needs of our diverse employees & strive to create an inclusive environment that allows our employees to bring their full selves to work.
  • A range of educational, financial, lifestyle, health, and wellbeing benefits and programs, corporate partnerships, and discounts.
  • We are proud to be certified as a Family Inclusive Workplace in Australia.
  • We offer a range of networking groups, committees, and programs, including Women in Property, NextGen, Pacific & State DEI Committees, MamasThrive Program, ParentHub, Femme FM Program, Fee-Earning Women @ CBRE, First Nations Employee Group, Graduate Program, and more.

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