Customer Experience Leader

7 days ago

Perth, Western Australia Healius Full time

About the Role

The Customer Experience People Leader is a key position within the Customer Experience Centre at Healius, responsible for leading and managing a team of individual contributors. This role requires a strong focus on operational performance, innovation, and change management.

Key Responsibilities

  • Lead and manage a team of direct reports, ensuring consistent achievement of operational performance.
  • Champion innovation and change, building a culture of continual improvement.
  • Monitor operational activity, allocate work, and ensure optimum operational performance.
  • Complete quality assurance and auditing, providing timely feedback and coaching to team members.
  • Use diverse methods of communication to inform and engage team members.
  • Actively identify and deliver innovation and change opportunities.
  • Collaborate with stakeholders to deliver exceptional results for the organisation.

About You

  • 3-5 years of experience in customer experience management, customer service leadership, preferably within a Contact Centre, Data Entry/Administration Centre.
  • Exceptional communication, interpersonal, and leadership skills.
  • Ability to build strong relationships with cross-functional teams.
  • Strong internal and external stakeholder management.
  • Passion for customer solutions and a commitment to continuous improvement.
  • Demonstrated strong leadership and coaching experience.
  • Proven ability to drive change across multiple and varied business units/locations/divisions.
  • Highly developed stakeholder engagement and influencing skills.

Benefits and Wellbeing

As a valued member of the Healius team, you will have access to a range of benefits, including:

  • A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
  • Corporate health insurance discounts, banking benefits, and novated leasing consultations.
  • An e-learning platform with access to a library of courses and learning paths.
  • An Employee Assistance Program dedicated to employee health and wellbeing.
  • Fitness Passport – access fitness centres across Australia at a subsidised rate.
  • Career growth opportunities across the Healius network.

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.

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