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Customer Experience Representative

2 months ago

Perth, Western Australia Edith Cowan University Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our Communications Centre, you will be responsible for delivering exceptional customer experiences to our students and the general public.

Key Responsibilities
  • Provide accurate and relevant information to customers in a timely and efficient manner
  • Resolve customer inquiries and issues in a professional and courteous manner
  • Meet personal and team performance targets
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • Experience working in a customer-centric contact centre environment
  • Ability to work in a fast-paced, dynamic environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • Flexible working arrangements
About Us

Edith Cowan University is a leading Australian university with a strong commitment to excellence in teaching, research, and community engagement. We are proud to be a diverse and inclusive workplace, reflecting the differences in society.