Customer Experience Liaison

2 days ago


Perth, Western Australia ABN Group Full time
About Us

ABN Group is a leading provider of building, property, and finance solutions in Western Australia and Victoria. With a rich history spanning almost 45 years, we have established a reputation for delivering high-quality homes and exceptional customer experiences.

The Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our team, you will be responsible for providing exceptional customer service and support throughout the building journey.

Key Responsibilities:
  • Customer Support: Provide timely and effective support to customers, addressing their queries and concerns in a professional and courteous manner.
  • Communication: Maintain open and transparent communication with customers, stakeholders, and internal teams to ensure seamless project delivery.
  • Documentation: Ensure accurate and up-to-date documentation and progress information is maintained throughout the building journey.
  • Time Management: Effectively manage time frames and deadlines to ensure projects are completed on schedule.
  • Team Collaboration: Work collaboratively with internal teams to achieve individual and team KPIs.
Requirements:
  • Customer Focus: Demonstrate a passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, stakeholders, and internal teams.
  • Organizational Skills: Demonstrate strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Residential Construction Knowledge: Have a basic understanding of residential construction principles and practices.
Why ABN Group?

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the community.

Employee Benefits:
  • In-House Discounts: Enjoy exclusive discounts on our products and services.
  • Flexibility: Work arrangements tailored to support your work-life balance.
  • Career Growth: Opportunities to elevate your career within a thriving organization.
  • Wellness Focus: Dedicated programs to nurture your well-being.
  • Health Coverage: Access discounted private health insurance.
  • Parental Leave: Paid leave for both primary and non-primary carers.


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