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Claims Management Officer

1 month ago


Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

As a Claims Management Officer at RACQ, you will be responsible for proactively managing claims, ensuring our members have a positive experience in their time of need. This may involve lodging claims, managing existing claims through to settlement, and working in a fast-paced environment where every day will be different.

About You

We are seeking applicants who have excellent customer service skills, a desire to help others, and thrive in a dynamic environment. If you have experience in hospitality, retail, or insurance, we would love to hear from you. You will be eager to learn, happy to pick up the phone, and have a can-do attitude. Strong time management, problem-solving, and negotiation skills are also essential.

Why Join RACQ?

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ, we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.

What We Offer

Our employee benefits are designed to enrich your work life, your home, and the community you live in. Some of these include financial benefits and discounts on a range of banking, assistance, and insurance products, as well as paid volunteer leave, payroll giving, and volunteering for community events. We also prioritize your wellbeing with our onsite and virtual health hub, discounts on health programs, and access to wellbeing initiatives such as yoga. Invest in your development with in-house development programs and online courses.