Complex Claims Resolution Specialist

7 days ago


Eight Mile Plains, Queensland, Australia Talentpath Full time

RACQ, a member-owned and Queensland-based organisation, is renowned for providing leading insurance and roadside assistance services. They pride themselves on delivering exceptional support to their members and are looking for an experienced Major Loss Claims Consultant to join their dynamic team.

In this role, you will manage property and contents claims, focusing on complex cases that require a nuanced understanding of legal processes and construction terminology. Your expertise will help RACQ's members navigate the challenges of total loss and major loss situations, where properties are severely damaged or destroyed.

Key Highlights:

  • Fully funded role in their Eight Mile Plains office
  • A competitive salary of $75,000 per annum inclusive of Superannuation
  • Team member benefits and discounts
  • Incredible flexible working arrangements (4 days at home, 1 day in the office after training)
  • Professional growth opportunities through training programs, mentorship, and clear pathways for advancement
  • Free parking on-site for all staff
  • An on-site cafeteria
  • A supportive and collaborative team environment

About the Role:

  • Evaluate claims with substantial damage, often requiring detailed investigations and analyses to determine the extent of loss.
  • Collaborate with various parties, including policyholders, legal teams, contractors, and adjusters, to gather necessary information and facilitate the claims process.
  • Review and interpret scopes of work, ensuring a thorough understanding of the distinctions between building components.
  • Utilise systems such as ENData, Claims Centre, and Genesis to manage claims effectively.
  • Assess claims from initial lodgement through to resolution, maintaining clear communication with members and stakeholders.

About You:

  • You possess significant experience in managing major loss claims.
  • You have a solid understanding of the claims process and the legislation surrounding it, with a keen eye for detail.
  • You are confident in navigating complex situations and providing guidance on scopes of work.
  • You possess strong communication skills, with the ability to balance empathy with professionalism.
  • Familiarity with claims management systems is preferred, particularly Endata, Claims Centre, and Genesis.


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