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Service Coordinator

1 month ago

Sydney, New South Wales, Australia Markem-Imaje Full time

At Markem-Imaje, we're a world leader in product identification and traceability solutions. We help manufacturers deliver quality products while ensuring compliance with regulations and improving manufacturing processes.

The Service Planner plays a crucial role as the primary customer interface, responding to inquiries and navigating our ERP system to process orders, returns, credits, and service notifications.

This position requires strong planning and organization skills, excellent communication, and customer relationship management abilities.

We're seeking a highly skilled professional to join our team as a Service Coordinator.

About the Role

The successful candidate will be responsible for coordinating daily dispatch and monitoring of service calls, prioritizing call allocation, creating quotations for on-demand service work, and liaising with customers and service engineers.

This role also involves dealing with customer queries, complaints, and claims, accurate inventory movement, and follow-up on leads to develop aftersales revenue opportunities.

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.

About You

To be successful in this role, you'll need:

  • Bachelor's degree in Business or Management, or relevant trade qualifications with 3+ years of experience in a planning and coordination role;
  • Minimum 3 years of supply chain production and material planning experience;
  • Excellent interpersonal and communication skills;
  • Working knowledge of ERP/CRM systems (SAP, WFM, Salesforce);
  • Relevant work experience in industrial, engineering, or coding industries is an added advantage.
What We Offer

As a Service Coordinator at Markem-Imaje, you'll enjoy:

  • Growth opportunities within an international environment;
  • Performance bonus and yearly merit increase based on performance;
  • Free car parking;
  • Flexible work arrangement, including the option to work from home one day a week;
  • Employee Assistance Program (EAP).
Our Values

We're looking for candidates who share our values of:

  • Collaborative entrepreneurial spirit;
  • Winning through customers;
  • High ethical standards, openness, and trust;
  • Expectations for results;
  • Respect and value people.