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Luxury Service Coordinator

1 month ago

Sydney, New South Wales, Australia SOFITEL Full time

As a Luxury Service Coordinator at Sofitel, you will play a pivotal role in ensuring that our guests receive the highest level of luxury service. This position requires exceptional leadership skills to supervise and mentor commissionaires, porters, and valet staff.

The ideal candidate will have a strong focus on managing day-to-day operations and be able to develop effective relationships with team members and guests. They will also be fully conversant with all aspects of the City of Sydney to answer guest queries professionally.

Key Responsibilities
  • Provide personalized luxury service to guests, maintaining the highest standards of hospitality.
  • SUPERVISE AND MENTOR Commissionaires, porters, and valet staff to ensure seamless execution of daily tasks.
  • Liaise closely with other departments and services to build strong relationships and drive results.
  • Be aware of and adhere to Sofitel's brand standards, promoting excellence in every interaction.
Qualifications and Requirements
  • Fully Australian Drivers License is a must for this role.
  • Prior experience in a similar capacity, preferably within a luxury establishment.
  • Ability to work a rotating roster and public holidays.
About Our Offer

We offer a competitive salary package, estimated to be around $85,000 - $95,000 per annum, depending on your experience and qualifications. We are an inclusive company, committed to diversity and inclusion. If you are passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply.