Enterprise Support Team Lead
2 days ago
This is an exciting opportunity to lead a customer support team focused on delivering exceptional service to Enterprise Admins at Canva. As one of the leading companies in Australia, you will work closely with Sales & Success leadership to uncover opportunities for improved support and service delivery.
The role presents a unique chance to drive strong engagement within your team, ensuring alignment with broader company goals. You'll be responsible for identifying and implementing strategies to increase engagement and operational effectiveness, ensuring seamless, high-quality support for Enterprise customers while continually seeking new ways to enhance the overall customer experience.
Key Responsibilities:- Manage and resolve support tickets, providing timely and effective solutions for customer issues.
- Lead by example, being available for scheduled calls and guiding the team in addressing and resolving customer concerns.
- Collaborate with Product and other cross-functional teams to drive improvements in the Enterprise experience, integrating feedback into product development and service enhancements.
- A dynamic leader with a solid technical background who can guide their team in resolving complex cases and fostering a positive work environment.
- Excellent communication skills are essential, enabling clear articulation of ideas and empathy in customer interactions and team collaborations.
- A deep understanding of customer needs is critical, as is creating a positive, impactful experience for users.
$75,000 - $90,000 per year
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