APJ Enterprise Admin Support Team Manager

1 day ago


Sydney, New South Wales, Australia Canva Full time
Enterprise Support Team Lead - APJ

This position offers an exceptional opportunity to lead an in-region customer support team, dedicated to delivering outstanding service to Enterprise Admins at Canva. Working closely with Sales & Success leadership, you'll identify areas for improvement and develop strategies to enhance support and service delivery.

You'll drive engagement within your team, ensuring alignment with broader company objectives and continually seeking innovative ways to improve the customer experience. Your focus will be on operational effectiveness, ensuring seamless, high-quality support for Enterprise customers.

Main Responsibilities:
  • Oversee and resolve support tickets, guaranteeing timely and effective solutions for customer issues.
  • Set the standard for team performance, being accessible for scheduled calls and guiding colleagues in addressing and resolving customer concerns.
  • Partner with Product and other cross-functional teams to drive improvements in the Enterprise experience, incorporating customer feedback into product development and service enhancements.
Essential Qualifications:
  • A results-driven leader with a strong technical foundation, capable of guiding their team in resolving complex cases and promoting a positive work environment.
  • Exceptional communication skills are vital, allowing clear expression of ideas and empathy in customer interactions and team collaborations.
  • A profound understanding of customer needs is paramount, alongside the ability to create a positive, lasting impression on users.

Annual salary: $82,500



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