Front Office Operations Manager
2 weeks ago
Embark on a Journey with Sofitel Sydney Wentworth
We are currently undergoing a transformation to deliver an outstanding luxury service to our guests. As our onsite full-time Assistant Front Office Manager, you will ensure an exceptional experience for our guests, providing excellent customer service. Your responsibilities will include:
- Supervising guest arrivals and departures, including handling guest queries and complaints
- Ensuring that room allocations and check in/check out processes follow set procedures
- Preparing of Front Office monthly reports
- Supervising lobby services
- Liaising with the Reservations office to ensure accuracy in room allocation
- Working closely with Maintenance ensuring maintenance requests are completed quickly
Requirements
- Previous 3-5 years' in a Front Office role
- First Aid Certificate and RSA required
- Knowledge of another language preferred
- Discretion with guest interactions
- Great attention to detail and an ability to problem solve
- Strong organisational skills
- Proficient in Microsoft Suite and Outlook
We Offer:
- Collaborative and supportive environment
- Industry benefits from Day 1, including discounts on accommodation, dining, bars, and more in over 100 countries
- Progressive leave policies, including 10 weeks parental leave
- Complimentary dry cleaning & discounted city parking
- Inclusive company culture
- Opportunities for development and growth
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