Front Office Operations Manager

4 weeks ago


Sydney, New South Wales, Australia Accor Full time

At Sofitel Sydney Wentworth, we're seeking a highly skilled Assistant Front Office Manager to join our team. As a key member of our Front Office operation, you'll be responsible for ensuring an exceptional experience for our guests, providing excellent customer service and driving people management, guest feedback, and problem resolution.

Key responsibilities include supervising guest arrivals and departures, handling guest queries and complaints, and ensuring that room allocations and check-in/check-out processes follow set procedures. You'll also be responsible for preparing Front Office monthly reports, supervising lobby services, and liaising with the Reservations office to ensure accuracy in room allocation.

As a successful candidate, you'll have a minimum of 3-5 years' experience in a Front Office role, a First Aid Certificate, and RSA. Knowledge of another language is preferred, and you'll have great attention to detail and an ability to problem solve. You'll be proficient in Microsoft Suite and Outlook, and have strong organisational skills.

In addition to joining a fun, collaborative, and fast-paced environment, we offer industry-leading rewards, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners. We're an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you, and most importantly, we genuinely care about your success and want to help you grow.


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