Front Office Operations Manager

5 days ago

Sydney, New South Wales, Australia Wyndham Destinations Full time

At Wyndham Destinations, we're dedicated to delivering exceptional customer experiences and putting the world on vacation.

Salary: $80,000 - $110,000 per year (dependent on experience)

Job Description

We're seeking a highly skilled Front Office Operations Manager to join our Sydney team. As a key member of our front office team, you'll be responsible for ensuring the efficient day-to-day operation of the reception desk, including greeting and registering owners and guests, providing information on local area attractions, administration, and managing any guest issues that may arise.

You'll also be responsible for building, developing, training, and leading a team to promote high levels of customer service and contribute to our company's vision to put the world on vacation.

Required Skills and Qualifications
  • Proven experience in a front office department at a supervisory level, either as a team leader, shift supervisor, or duty manager (3 years)
  • Knowledge of hotel property management systems, Opera preferred
  • Events experience highly regarded
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school and public holiday periods
  • The capability to work in a fast-paced environment both as part of a team and autonomously
  • Valid driver's license
Benefits
  • Immediate start + full-time hours
  • Permanent full-time opportunity
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand

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