Front Office Operations Manager

3 weeks ago


Sydney, New South Wales, Australia Accor Full time
Embark on a career of excellence

At Sofitel Sydney Wentworth, we're seeking a skilled Assistant Front Office Manager to join our team. As a key member of our Front Office operations, you'll play a vital role in delivering exceptional customer service and ensuring our guests have an unforgettable experience.

Key Responsibilities:

  • Supervising guest arrivals and departures, including handling guest queries and complaints
  • Ensuring room allocations and check-in/check-out processes follow set procedures
  • Preparing Front Office monthly reports
  • Supervising lobby services
  • Liaising with the Reservations office to ensure accuracy in room allocation
  • Working closely with Maintenance to ensure maintenance requests are completed quickly
  • Managing and supporting the Front Office team, including coaching, training, and performance management

Requirements:

  • Previous 3-5 years' experience in a Front Office role
  • First Aid Certificate and RSA required
  • Knowledge of another language preferred
  • Discretion with guest interactions
  • Great attention to detail and ability to problem solve
  • Strong organisational skills
  • Proficient in Microsoft Suite and Outlook

What We Offer:

  • Collaborative and supportive environment
  • Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners
  • Progressive leave policies, including 10 weeks parental leave
  • Complimentary dry cleaning and discounted city parking
  • We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
  • Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow.

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