Front Office Operations Manager

5 days ago


Sydney, New South Wales, Australia Accor Full time

As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations. Your primary focus will be on supervising guest arrivals and departures, handling guest queries and complaints, and maintaining the highest standards of customer service.

Key responsibilities will include:

  • Supervising the Front Office team to ensure efficient and effective operations
  • Coordinating with other departments to ensure seamless guest experiences
  • Managing guest feedback and resolving any issues promptly
  • Preparing and analyzing Front Office reports to identify areas for improvement

Requirements for this role include:

  • Previous experience in a Front Office or hospitality role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations and procedures

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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