Learning Support Liaison
5 days ago
Acknowledge Education is a leading training provider with a strong presence in Australia, offering a diverse range of courses across various industries.
With over 139 years of experience in education, we remain committed to our mission of being a challenging, relevant, and creative leader in the industry.
Our StoryWe acknowledge and celebrate the unique aspirations and achievements of every student. From our humble beginnings as an English language school in Victoria, we've evolved into a national academic powerhouse with campuses in Melbourne, Sydney, Perth, and Brisbane, educating over 6,000 students every year.
To learn more about us, visit our website.
About the RoleJob DescriptionThis role performs a crucial support function for our students, handling administrative tasks to facilitate the reporting of results, enrollment of students, supporting documentation for their studies, and ensuring engagement through outstanding service and support.
- Handle student inquiries in a timely and professional manner
- Support Reception functions by maintaining accurate records and providing exceptional customer service
- Ensure correct enrollments into units by verifying student information and updating records accordingly
- Publish academic results accurately and efficiently
- Contribute to Welcome Day, Orientation Day, and Graduation Services by providing logistical support and ensuring a seamless experience for students
- Maintain data on student platforms by monitoring and updating records regularly
- Exceptional customer service skills with the ability to handle sensitive situations professionally
- Excellent administration skills with attention to detail and organizational abilities
- Willingness to help others and provide support when needed
- Ability to work well under pressure and meet deadlines
- Exceptional communication skills with the ability to articulate complex ideas clearly
- A valid Working with Children Check is required for this role, which will be reimbursed by Acknowledge Education if successful
- Opportunities for growth and development within the organization
- $68,000 - $72,000 per annum (estimated salary) depending on experience and qualifications
- An incredibly committed and supportive team of professionals who prioritize student-centric services
- Flexibility to work from home during non-teaching hours for academic staff
- Partnership opportunities with a fast-growing organization working in an agile environment
- Membership in the UP Education group, a leading provider of education services
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