Patient Liaison Specialist
4 weeks ago
Job Summary:
We are seeking a highly motivated and proactive Patient Liaison Specialist to join our team at The Aushealth Hospital Research Fund Ltd. As a Patient Liaison Specialist, you will play a crucial role in managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff & health funds, and providing exceptional customer service.
Key Responsibilities:
- Liaise closely with patients, relatives, admission office, ward staff & health funds.
- Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
- Provide exceptional customer service through building and maintaining effective relationships.
- Maintain Confidentiality of patient records.
Requirements:
- Prior experience in a similar healthcare role (desirable, but not essential).
- An understanding of private health insurance cover and associated processes.
- Excellent interpersonal and communication skills.
- Exceptional organisation and time management.
- Excellent computer literacy skills with proficiency in the MS Office suite (Essential).
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail.
What We Offer:
- Support for your success including on-the-job training.
- An attractive remuneration package.
- Industry leading training and personal development.
- Support to attain a certificate in Financial Services (Mercantile Agents).
- Employment Assistant Program (EAP).
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
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